Insurance Admin Specialist: Docs, Data & Coordination

Agensi Moorthy; Kajang; On-site; MYR 36,000 - 49,000; Full time

Job summary

Agensi Moorthy is seeking an Administration Officer to provide daily administrative support to the insurance team. You will prepare, organize, and maintain documents, records, and customer files, and assist with processing applications, renewals, claims, and policy papers.

You will handle data entry, communicate with customers about documentation and follow-ups, prepare reports, and coordinate with agents, customers, insurers, and internal departments.

Qualifications

• At least basic administrative experience.
• Good communication and customer service skills.
• Proficient with Microsoft Office.

Responsibilities

• Handle data entry and update customer and policy information in the system.
• Communicate with customers regarding documentation, appointments, and follow-ups.
• Prepare reports, letters, and other administrative documents.
• Coordinate with insurance agents, customers, insurers, and internal departments.
• Follow up on pending documents, renewals, payments, and other matters.
• Handle incoming calls, emails, WhatsApp messages, and general enquiries professionally.
• Ensure all documents are properly filed and maintained while protecting customer confidentiality.
• Prepare weekly meetings and slides for meetings.
• Prepare and post insurance-related content on social media.

Skills

Administrative skills

Attention to detail

Communication skills

Tools

MS Word

MS Excel

Job description

Agensi Moorthy is seeking an Administration Officer to provide daily administrative support to the insurance team. You will prepare, organize, and maintain documents, records, and customer files, and assist with processing applications, renewals, claims, and policy papers.

You will handle data entry, communicate with customers about documentation and follow-ups, prepare reports, and coordinate with agents, customers, insurers, and internal departments.