Account Manager - POSM

Contego; Kuala Lumpur; On-site; MYR 72,000 - 108,000; Full time

Job summary

Contego in Kuala Lumpur, Malaysia, seeks an Account Manager - POSM to oversee daily delivery across client campaigns in retail spaces. You will liaise between clients and internal teams, ensuring clear briefs, on-time delivery, and smooth cross-functional coordination.

The role requires a confident communicator who is detail-oriented, with the ability to build trusted stakeholder relationships and maintain project momentum throughout all stages.

Qualifications

• 3–5 years in retail marketing or agency delivery.
• Strong organisational and time management skills.
• Ability to build relationships and communicate clearly.
• Experience managing budgets.
• Familiarity with print/POSM procurement is a plus.

Responsibilities

• Assist in the delivery of client campaigns from planning to implementation.
• Serve as primary daily contact for internal teams and clients.
• Manage project timelines, budgets, and documentation.
• Escalate issues and help resolve delivery challenges.
• Coordinate with sourcing, creative, and operations teams.
• Prepare presentations, reports, and reviews for account leadership.
• Ensure compliance with brand, budgets, and process standards.
• Identify opportunities for workflow improvements and client engagement.

Skills

Retail marketing

Client services

Agency delivery

Time management

Relationship building

Budget management

POSM procurement

Print production

Job description

Account Manager - POSM

Department: Client Services

Employment Type: Full Time

Location: Kuala Lumpur, Malaysia

Description

The Account Manager is responsible for overseeing the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints. They act as a liaison between clients and internal teams, helping to manage timelines, clarify briefs, and resolve issues with a clear, calm, and collaborative approach.

This role requires a confident communicator and organiser who is detail-oriented and capable of establishing trusted relationships with stakeholders. The Account Manager plays a vital role in maintaining project momentum, ensuring alignment at every stage, and contributing to a smooth, efficient client experience.

They also serve as the heart of operational delivery—ensuring client satisfaction, internal clarity, and cross-functional coordination.

Key Responsibilities:

• Assist in the delivery of client campaigns and activities from planning to implementation in the retail space
• Serve as a primary daily contact for internal teams and clients.
• Manage and update project timelines, budgets, and documentation to maintain visibility and control.
• Escalate issues and assist in resolving delivery challenges.
• Coordinate with sourcing, creative, and operations teams to ensure workstreams are aligned.
• Assist the Account Director, Team Leader and Senior Account Manager in preparing presentations, reports, and reviews.
• Ensure compliance with brand, budget, and process standards in all activities.
• Identify opportunities for ongoing improvement in workflow, tools, and client engagement.

Skills, Knowledge and Expertise:

• Minimum 3–5 years’ experience in a retail marketing, client services, or agency delivery role
• Strong organisational and time management skills
• Ability to build relationships and communicate clearly across stakeholders
• Comfortable working under pressure and managing multiple tasks
• Commercially aware and able to manage budgets accurately
• Familiarity with print, POSM, creative production and/or procurement processes is a plus