Senior/ Account Manager - POSM

Contego - Global Talent Solutions; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Contego - Global Talent Solutions in Kuala Lumpur is seeking an Account Manager to oversee daily client work, ensuring timely delivery across project touchpoints and serving as the liaison between clients and internal teams.

The role requires 3–5 years in retail marketing or agency delivery, along with strong organizational and communication skills, and experience managing budgets. This position is based on site in Kuala Lumpur.

Qualifications

• 3–5 years' experience in retail marketing or agency delivery.
• Strong organisational and time management skills.
• Clear communication across multiple stakeholders.
• Experience budgeting accurately.

Responsibilities

• Assist in the delivery of client campaigns from planning to implementation in retail space.
• Serve as primary daily contact for internal teams and clients.
• Manage and update project timelines, budgets, and documentation to maintain visibility and control.
• Escalate issues and assist in resolving delivery challenges.
• Coordinate with sourcing, creative, and operations teams to ensure workstreams are aligned.
• Assist the Account Director, Team Leader and Senior Account Manager in preparing presentations, reports, and reviews.
• Ensure compliance with brand, budget, and process standards in all activities.
• Identify opportunities for ongoing improvement in workflow, tools, and client engagement.

Skills

Retail marketing

Client services

Agency delivery

Job description

The Account Manager is responsible for overseeing the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints. They act as a liaison between clients and internal teams, helping to manage timelines, clarify briefs, and resolve issues with a clear, calm, and collaborative approach.

Department: Client Services

Location: Kuala Lumpur, Malaysia

Key Responsibilities

• Assist in the delivery of client campaigns and activities from planning to implementation in the retail space
• Serve as a primary daily contact for internal teams and clients.
• Manage and update project timelines, budgets, and documentation to maintain visibility and control.
• Escalate issues and assist in resolving delivery challenges.
• Coordinate with sourcing, creative, and operations teams to ensure workstreams are aligned.
• Assist the Account Director, Team Leader and Senior Account Manager in preparing presentations, reports, and reviews.
• Ensure compliance with brand, budget, and process standards in all activities.
• Identify opportunities for ongoing improvement in workflow, tools, and client engagement.

Skills, Knowledge and Expertise

• Minimum 3-5 years' experience in a retail marketing, client services, or agency delivery role
• Strong organisational and time management skills
• Ability to build relationships and communicate clearly across stakeholders
• Comfortable working under pressure and managing multiple tasks
• Commercially aware and able to manage budgets accurately
• Familiarity with print, POSM, creative production and/or procurement processes is a plus