Account Executive

Warely; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Warely in Kuala Lumpur is seeking an Account Executive responsible for building and maintaining strong client relationships across Malaysia and Singapore.

The ideal candidate will manage client onboarding, provide daily support, and ensure satisfaction with our POS system solutions.

This role requires strong communication skills and the ability to adapt to shift schedules, including night shifts and weekends.

Qualifications

• 1 year of experience in technical account management.
• Ability to communicate in Mandarin.
• Knowledge of POS systems or QA is advantageous.

Responsibilities

• Serve as main contact for assigned clients, ensuring clear communication.
• Guide clients through onboarding and implementation of POS systems.
• Provide technical support for operational issues related to POS systems.
• Monitor and enhance client system performance and satisfaction levels.
• Maintain accurate client records and feedback reports.

Skills

Strong communication

Problem solving

Time management

Attention to details

Teamwork

Education

Diploma or Degree in Business IT or related field

Job description

Job Description

We are looking for an Account Executive who will be responsible for building strong relationships with clients across Malaysia and Singapore to ensure achieve efficient and reliable performance with our POS system solutions. This role requires someone who can manage client onboarding, provide daily support, and maintain long-term customer relationships to drive satisfaction and retention. The position requires adaptability to shift-based work, including morning and noon shifts, to support clients operating outside regular business hours.

Key Responsibilities

• The main point of contact for assigned clients, ensuring all communication is clear and professional.
• Guide customers through the onboarding and implementation of the POS system, including setup, training, and system configuration.
• Provide support for technical or operational issues related to the POS system.
• Coordinate with the QA and Development team to resolve customer concerns promptly and effectively.
• Monitor client system performance, usage trends, and satisfaction levels to identify improvement opportunities.
• Maintain accurate client records, feedback, and reports to ensure smooth account management.
• Build and maintain strong client relationships to drive customer satisfaction, retention, and potential upselling opportunities.

Requirements

• Diploma or Degree in BusinessIT, or a related field.
• Strong communication, problem-solving, and customer service skills.
• Proactive, responsible, and able to work independently during night hours.
• Ability to adapt to client needs and ensure high satisfaction.
• Willing to work night shifts and on weekends with replacement off days on weekdays (e.g. Friday and Saturday or Sunday and Monday)
• At least 1 year of experience in technical account. Ability to communicate in Mandarin, knowledge of POS systems or QA will be advantageous.

Skills

• Strong communication and interpersonal skills to build trust with customers.
• Time management
• Problem solving and analytical thinking to handle customer issues
• Attention to details
• Teamwork