Account Manager (POSM)

Tag; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Tag is a global creative production and sourcing partner helping leading brands create content at scale. The Account Manager will engage clients, manage timelines and deliverables for complex POSM and print projects, and liaise with cross-functional teams to improve the customer experience.

With 50+ years in the business and operations across 29 countries, this role focuses on building relationships with customers, recognizing opportunities, and coordinating multi-market campaigns while

Qualifications

• Degree or equivalent required.
• 3-6 years of agency experience.
• Knowledge of Print, POSM, Digital and Visual merchandising production preferred.
• Experience in beauty or luxury goods industry beneficial.
• Detail oriented, highly organized with a systematic approach to tasks.
• Capable of working in a fast-paced environment with strong project and client management skills.
• Strong communicator and team player.

Responsibilities

• Provide technical input on print, POSM, visual merchandising and premium projects.
• Oversee procurement of clients marketing collateral, ensuring on-time delivery to specification and quality.
• Manage campaigns and project components across initiatives.
• Develop relationships with client brand teams and suppliers.
• Implement Tag’s reporting tools and measure customer satisfaction.
• Coordinate activities of Account Management team with Account Director.

Skills

Relationship building

Project coordination

Communication skills

Attention to detail

Education

Bachelor's degree or equivalent

Job description

At Tag, we bring bold ideas to life. As a global creative production and sourcing partner, we help the world’s leading brands create content at scale, delivering campaigns that are more impactful, more efficient and more effective.

For over 50 years, we’ve partnered with some of the world’s most iconic brands to accelerate speed to market while driving marketing efficiency and brand consistency across every channel. With operations in 29 countries and as part of Dentsu, a global leader in integrated marketing and communications, we bring together creativity, technology and production expertise to deliver end-to-end solutions across creative adaptation, digital content, print, Point of Sales Merchandising (POSM) and sourcing.

Just as we believe great work comes from bringing together different disciplines, we believe it comes from bringing together different people. Diverse perspectives, backgrounds and experiences are what drive our creativity, and we’re committed to fostering an inclusive culture where everyone feels empowered to do their best work.

That commitment is reflected in the recognition we’ve earned, including Best Culture, Production Agency of the Year, and Outstanding SME in Gender Equality, Family Status Equality, and Racial Equality and Inclusion.

Learn more at www.tagworldwide.com

Job Purpose:

The Account Manager is responsible for client engagement and project management service including requesting quote, managing timelines and deliverables in complex POSM & print sourcing and creative production projects. This role focus on developing relationships with customers, connecting with key business executives and stakeholders, liaise with cross-functional internal teams to improve the entire customer experience, and identify new business opportunities among existing customers.

Key Responsibilities:

• Provide technical input and advise on print, POSM, visual merchandising and premium projects
• Oversee (and assist with) the procurement of clients marketing collateral, delivering on time, to specification, to quality and to contractual targets
• Project management of campaigns and components
• Develop strong relationships with client's brand teams
• Develop strong relationships with suppliers
• Implement and use of Tag’s reporting tools
• Measure customer satisfaction and take appropriate action
• Measure KPI's and service standards against agreed and obligated levels
• Predict potential areas of shortfall and implement remedial action as necessary
• Work alongside the Account Director to coordinate the activities of the Account Management team
• Work with colleagues in other markets and the central support teams to consolidate production and to coordinate multi-country campaigns
• Provide support for Account Director and Account Executives as required
• Identify potential areas of conflict and elevate to the Account Director where appropriate
• Be an informed and authoritative point of contact for key stakeholders to address any contract, transactional or supplier issues

Required Knowledge, Skills and Experience:

• Educated to degree level or equivalent
• 3-6 years previous experience of working in an agency
• Knowledge of Print, POSM, Digital and Visual merchandising production is preferred
• Experience in beauty or luxury goods industry, in either purchasing or production management would be beneficial
• Detailed oriented, highly organized, have a systematic approach to tasks
• Capable of working in a fast-paced working environment with excellent project and client management skills
• Strong communicator and great team player

Looking forward to doing meaningful work alongside talented people? We’d love to hear from you.

Join a global team shaping creative production for some of the world’s most recognised brands while building a career with purpose, scale and opportunity.

Tag is committed to an ethical and inclusive recruitment process and will never ask applicants for sensitive personal information upfront or make employment offers contingent on financial requests.

All information provided will be treated in strict confidence and used solely for recruitment purposes.