Account Manager (Mandarin Speaker)

PolicyStreet; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Flexi Health Perks

Work From Anywhere

Growth Opportunities

Team Collaboration

Job summary

PolicyStreet is expanding its Partnerships team in Kuala Lumpur. We’re seeking a confident Partner Account Manager to own a portfolio of B2B accounts end-to-end, be the main contact after onboarding, track performance, and coordinate with product, underwriting and operations to resolve issues.

Mandarin and English fluency are essential; you’ll lead reviews with partners in Mandarin when needed and identify upsell opportunities. Travel is light.

Qualifications

• 2-4 years of experience in account management, partnerships, or client-facing roles in a B2B environment.
• Fluent Mandarin (spoken and written) and working proficiency in English.
• Ability to read performance dashboards, identify issues, and take action.

Responsibilities

• Own a portfolio of existing B2B partner accounts end-to-end; be the main contact after onboarding.
• Track partner performance against targets (premium volume, activation, retention) and flag issues.
• Run regular reviews with partners in Mandarin when needed to keep relationships and numbers visible.
• Coordinate internally with product, underwriting, and operations to resolve issues or launch new offerings.
• Spot upsell and expansion opportunities within existing accounts and pursue them with the Partnership Lead.
• Keep partner data, contracts, and reporting up to date to maintain a healthy portfolio.
• Prepare partner-facing materials (performance decks, proposals, reports).

Skills

Mandarin fluency

English proficiency

Account management

B2B partnerships

Data-driven

Cross-functional collaboration

Job description

ABOUT US: PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions - making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU'LL DO:

• Own a portfolio of existing B2B partner accounts end-to-end where you're the main point of contact once a deal is signed
• Track partner performance against targets (premium volume, activation, retention) and flag issues before they become problems
• Run regular check-ins and business reviews with partners, in Mandarin where needed, to keep the relationship warm and the numbers visible
• Coordinate internally with product, underwriting, and operations to resolve partner issues, launch new offerings, or fix what's broken
• Spot upsell and expansion opportunities within existing accounts and work with the Partnership Lead to pursue them
• Keep partner data, contracts, and reporting organized and up to date to keep the portfolio healthy
• Prepare partner-facing materials (performance decks, proposals, reports)

Requirements

WHAT WE EXPECT OF YOU:

• 2-4 years of experience in account management, partnerships, or client-facing relationship roles in B2B space, ideally. Insurance or financial services experience is a plus but not a dealbreaker
• Fluent Mandarin (spoken and written) and working proficiency in English where you'll need to run real business conversations in both
• Comfortable owning a number: you can read a performance dashboard, know what's off, and know what to do about it
• Strong relationship instincts where you can tell the difference between a partner who needs hand-holding and one who needs to be left alone
• Organized enough to manage multiple partner accounts at once without letting any of them go quiet
• Clear, professional communicator , both internally and with partners to manage cross-functional coordination without needing everything spelled out
• Experience working with partners or clients based in Greater China and SEA
• Open for light travel if needed

Benefits

PERKS YOU'LL GET TO ENJOY:

• Comprehensive Medical & Life Insurance - We've got you and your loved ones covered
• Flexi Health Perks - From health screening to traditional medicine, take charge of your well-being
• Focus WFA (Work From Anywhere) - Dedicated days per year for deep-thinking work—whether it's at home, a café, or your favorite quiet spot. Work where you focus best
• Skyrocket Your Growth - Be a part of our non-stop learning opportunities to level up your skills
• Innovate, Collaborate, Elevate - Join an energetic team that makes every challenge exciting, every win rewarding, and every day a fun learning experience

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we'd be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.