Account Manager – Malaysia

PS Global Consulting; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

PS Global Consulting is looking for an Account Manager in Malaysia to manage and grow relationships with Oracle NetSuite customers. This role focuses on customer retention, upselling, and driving value realization through excellent customer engagement.

Ideal candidates should have 2 to 5 years of experience in account management or B2B sales, strong communication skills, especially in Cantonese, and the ability to identify growth opportunities. The role offers a chance to work closely with cross-functional teams to ensure customer satisfaction and product optimization.

Qualifications

• 2–5+ years in Account Management, Customer Success, or B2B Sales.
• Experience in ERP, SaaS, or enterprise software preferred.
• Strong relationship-building and communication skills.

Responsibilities

• Own and manage a portfolio of NetSuite customer accounts in Malaysia and Hong Kong.
• Identify upsell, cross-sell, and expansion opportunities.
• Help customers maximize value from NetSuite modules and features.

Skills

Cantonese fluency

Account management

Customer relationship building

Problem-solving

Job description

Account Manager - Malaysia

The Account Manager is responsible for managing and growing relationships with existing Oracle NetSuite customers in both Malaysia and Hong Kong. This role focuses on customer retention, expansion, and value realization by ensuring customers successfully adopt and optimize their NetSuite solutions. The AMO acts as a trusted advisor, working closely with customers, sales, and delivery teams to identify upsell/cross-sell opportunities, renew contracts, and drive long-term customer satisfaction and revenue growth.

1. Account Management & Customer Success

• Own and manage a portfolio of NetSuite customer accounts in Malaysia and Hong Kong.
• Ability to communicate in Cantonese fluently.
• Build strong, long-term relationships with key stakeholders and decision-makers.
• Conduct regular business reviews to align NetSuite solutions with customer goals.
• Monitor customer health, usage, and satisfaction.

2. Revenue Growth & Retention

• Identify upsell, cross-sell, and expansion opportunities (not limited to NetSuite only but also on other products or services).
• Drive renewal conversations and ensure high retention rates.
• Collaborate with cross-functional teams for expansion deals.
• Maintain accurate forecasts and account plans.

3. Customer Advocacy & Value Realization

• Help customers maximize value from NetSuite modules and features.
• Share best practices and relevant product updates.
• Act as the voice of the customer internally.

4. Coordination & Issue Resolution

• Coordinate with consulting, support, and product teams to resolve issues.
• Ensure timely follow-up on service requests or project concerns.
• Escalate risks proactively to protect customer relationships.

5. Reporting & Administration

• Maintain CRM records, account notes, and pipeline updates.
• Track KPIs such as renewals, expansion pipeline, and customer health.

Requirements:

1. 2–5+ years in Account Management, Customer Success, or B2B Sales.
2. Experience in ERP, SaaS, or enterprise software preferred.
3. Oracle NetSuite knowledge is a strong advantage.
4. Ability to communicate in Cantonese fluently.
5. Strong relationship-building and communication skills.
6. Independent and strong ownership.
7. Commercial mindset with ability to spot growth opportunities.
8. Good business acumen and problem-solving ability.
9. Organized, proactive, and detail-oriented.
10. Comfortable working with cross-functional teams.