Account Manager (IT)

Raddishtechnology; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Raddishtechnology in Kuala Lumpur is seeking an Account Manager to maintain and expand relationships with key clients, understand their needs, and identify growth opportunities.

You will lead sales strategy, manage accounts, and collaborate with internal teams to deliver solutions; the role requires strong communication, leadership, and negotiation skills.

Qualifications

• Bachelor's degree in Business, Sales, or related field.
• Preferrable to have minimum 2 years of experience in account management.
• Knowledge with Cybersecurity, Infra Network, Cloud Solution, Data Server Solution will have added advantages.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong leadership and team management abilities.
• Strong problem-solving abilities.

Responsibilities

• Develop and implement sales strategies to drive revenue growth and achieve company goals.
• Lead, mentor, and motivate the sales team to meet and exceed sales targets.
• Build and maintain strong, long-lasting client relationships.
• Identify opportunities for account growth and upselling. Develop account plans to maximize revenue.
• Develop a deep understanding of our products/services to effectively communicate their value to clients.
• Serve as main point of contact for client inquiries, issues, and escalations. Collaborate with internal teams to ensure prompt resolution.
• Develop account plans and strategies to achieve client satisfaction and business objectives.
• Forecast client needs and revenue projections accurately.

Skills

Communication skills

Industry knowledge

Business operations

Negotiation

Leadership

Education

Bachelor's degree in Business, Sales, or related field

Tools

Cybersecurity

Infra Network

Cloud Solutions

Data Server Solutions

Job description

We are looking for a dedicated and results-oriented Account Manager to join our team. The Account Manager will be responsible for maintaining and expanding relationships with our key clients. The ideal candidate should have a strong understanding of our product/services and be able to identify opportunities for growth within the client accounts.

Key Responsibilities

Sales Strategy Development

• Develop and implement effective sales strategies to drive revenue growth and achieve company goals.
• Lead, mentor, and motivate the sales team to meet and exceed sales targets. Provide coaching and guidance to team members to improve their performance.

Client Relationship Management

• Build and maintain strong, long-lasting client relationships. Understand client needs and objectives and ensure they are met.

Account Growth

• Identify opportunities for account growth and upselling. Develop account plans to maximize revenue.

Product/Service Knowledge

• Develop a deep understanding of our products/services to effectively communicate their value to clients

Client Support

• Serve as main point of contact for client inquiries, issues, and escalations. Collaborate with internal teams to ensure prompt resolution.

Account Planning

• Develop account plans and strategies to achieve client satisfaction and business objectives.
• Work closely with the sales team to forecast client needs and revenue projections accurately.

Reporting

• Prepare and present regular account status and performance reports to management.

Performance Evaluation

• Conduct regular performance evaluations and provide feedback to team members. Implement performance improvement plans when necessary.

Skills Requirements

Communication Skills

Strong written and verbal communications skills and use of professional business language.

Consistently executes core messaging strategy, can navigate to decision makers, and establish clear next steps.

Industry Knowledge

Basic understanding target industry, able to deliver provided messaging on client solutions.

Business Operations

Able to accurately document call outcomes/notes, and record qualification criteria.

Experience Requirements

Education: Bachelor\'s degree in Business, Sales, or a related field

Preferrable to have minimum 2 years of experience in account management, knowledge with Cybersecurity, Infra Network, Cloud Solution, Data Server Solution will have added advantages.

Proven track record of meeting or exceeding sales targets.

Excellent communication, negotiation, and interpersonal skills.

Strong leadership and team management abilities.

Strong problem-solving abilities/

Additional Information

Office Hours: Monday - Friday, 9am - 6pm.

Salary is negotiable based on experience.

Job Types: Full-time, Permanent.

Schedule: Fixed shift, Monday to Friday.