Sales and Account Manager

Qinetics Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

Qinetics Solutions Sdn Bhd in Kuala Lumpur is seeking a dedicated professional to drive client engagement and strategic sales. The role involves nurturing relationships with SMB and Enterprise clients, managing sales cycles, and ensuring customer satisfaction throughout the service lifecycle.

Candidates should have a diploma or degree in IT or Business Administration, along with 2–3 years of relevant experience in the IT industry. Strong communication and negotiation skills are essential, along with familiarity with CRM tools.

Qualifications

• 2–3 years of proven experience in account or sales management within the IT industry.
• Strong track record managing both SMB and Enterprise clients.
• Experience in IT solutions, services, and product sales.

Responsibilities

• Establish strong relationships with IT and business unit stakeholders.
• Identify and close new business opportunities.
• Manage full sales cycles from prospecting to closing.
• Monitor market conditions and recommend competitive strategies.
• Maintain accurate records using CRM tools.

Skills

Client Engagement

Sales Management

Negotiation Skills

Communication Skills

Education

Diploma or Degree in IT, Business Administration, or related discipline

Tools

CRM tools

Sales Reporting Tools

Job description

Report To: GM / COO

Key Responsibilities:

1. Client Engagement & Relationship Building

• Establish and nurture strong relationships with IT and business unit stakeholderswithin SMB and Enterprise clients.
• Act as a trusted advisor by understanding each customer’s strategic goals, technologylandscape, and pain points.
• Lead periodic business reviews and ensure client satisfaction throughout the servicelifecycle.

2. Strategic Sales & Business Growth

• Identify and close new business opportunities within SMB and Enterprise accounts.
• Manage full sales cycles—from prospecting and proposal development tonegotiation and closing.
• Conduct sales presentations, solution demonstrations, and commercial negotiationstailored to the customer’s business scale.
• Upsell and cross-sell relevant solutions to maximize value within existing accounts.
• Work closely with technology principals, partners, and vendors to build joint valuepropositions for clients.
• Coordinate with internal teams (presales, delivery, and support) to align on solutiondelivery and customer expectations.

4. Account & Market Management

• Monitor market conditions, competitor activity, and industry trends within SMB andEnterprise markets.
• Recommend competitive pricing strategies and positioning based on marketintelligence.
• Handle customer feedback, service issues, and quality concerns by initiatingappropriate corrective actions.

5. Reporting & Forecasting

• Maintain accurate records of account activities, forecasts, and pipeline using CRMtools.
• Prepare regular sales reports, client updates, and sales performance tracking.

Requirements:

• Diploma or Degree in IT, Business Administration, or related discipline.
• 2–3 years of proven experience in account or sales management within the ITindustry.
• Strong track record managing both SMB and Enterprise clients.
• Experience in IT solutions, services, and product sales (infrastructure, software,managed services, etc.).
• Exceptional communication, presentation, and negotiation skills.
• High initiative, independent and team-oriented with strong networking abilities.
• Familiarity with CRM systems and sales reporting tools.