Manager, Account Management

FPT Asia Pacific; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

FPT Asia Pacific is seeking a Manager, Account Management to drive new business and nurture strategic client relationships in IT services. You will identify pain points, craft tailored solutions, and lead the sales cycle from prospecting to closing, engaging cross-functional teams.

The role requires 4+ years in sales and BD in IT/services, strong communication, and a results-driven attitude. Kuala Lumpur office-based, with opportunities to develop key accounts across markets.

Qualifications

• Degree or Diploma in Business, Marketing or related discipline.
• 4+ years in Sales and Business Development in IT Services/B2B.
• Excellent communication and presentation skills.

Responsibilities

• Prospect, qualify and develop new business opportunities for IT services and solutions.
• Build relationships with existing and new clients; engage C-suite stakeholders.
• Drive end-to-end sales process from contact to proposal and closing.
• Coordinate with Pre-sales and Delivery teams for client requirements.
• Ensure proper sales documentation and market trend analysis.
• Forecast and achieve sales goals; develop account strategy.

Skills

Critical thinking

Problem solving

Fast learning

Goal-oriented

Interpersonal communication

Teamwork

Presentation skills

Education

Bachelor's or Diploma in Business/Marketing

Job description

About the job Manager, Account Management

Job Description

• To prospect, qualify, develop new business opportunities with existing, potential new clients and vertical industries (business domain) for products, solutions and services to develop access strategy to initiate contact, to identify and understand their pain-point and to tailor solutions and services.
• To recognize opportunities and increase sales in IT & Digital services, solutions and products to existing and potential new clients.
• To implement effective and consistent sales processes. Drive sales process leadership from contact through strategy, proposal, presentation & successful conclusion for IT & Digital services within a defined market.
• To achieve established sales goals related to the building of necessary pipeline, legitimate contacts made within target market, presentations made to key stakeholders and decision makers, pilots produced and full service and production agreements executed. Establish sales objectives through effective forecasting.
• To manage and develop major and critical customer accounts, and coordinate the management of account management support when needed.
• To negotiate all aspects of contractual agreement including terms and conditions, duration and pricing with the contracting entity.
• To develop and maintain relationships at the C-suite level while understanding and communicating prospective customers' corporate culture. To constantly cultivate and establish good rapport and relationship with clients.
• To maintain client relationship post-sale as account management to ensure satisfaction, ensure delivery against subsequent work order activity and identify additional opportunity within account based on evolving needs of client over the longer term.
• To prepare/craft out quotations and proposals with Technical Solution Pre-sales team and Delivery team for clients needs and requirements.
• To work well with Operation/Delivery Teams and other relevant stake holders for the account management and smooth service delivery.
• To ensure proper handling/producing of sales documentation with strict adherence to company policies and processes.
• To research, monitor and understand the market trends and competitive trends to create strategic plans that will deliver desired results

Job Requirements:

• Degree or Diploma holders in Business, Marketing or any related discipline.
• Having more than 4 years of working experience in Sales and Business Development in IT Services industry and B2B sales.
• Strong critical thinking, problem-solving, fast learning skills.
• A goal-getter, results oriented, highly self-motivated, desire to acquire new knowledge, good initiative and with positive working attitude.
• Excellent ability to get-thing-done, interpersonal communication, teamwork, good presentation skills.