Account Manager

MacGregor Group; Shah Alam; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

MacGregor in Malaysia (Selangor) is seeking an Account Manager to plan, develop, direct, execute and monitor sales activities within the Marine, Shipping or Offshore market. You will promote spare parts, service and projects and build trusted partnerships to ensure customer success and ongoing satisfaction.

You’ll drive sales growth, develop budgets and forecasts, negotiate with clients, and monitor revenues against forecasts.

Qualifications

• Bachelor’s degree or high school diploma in engineering, marine or business.
• 3–5 years in Marine, Shipping or Offshore industry preferred.
• Experience in successful sales.
• Fluency in English with good IT skills.
• Ability to use negotiation techniques.

Responsibilities

• Plan, develop and monitor sales activities within a market segment to achieve targets.
• Promote and sell spare parts, service and projects.
• Develop trusted partnerships with clients to ensure ongoing satisfaction.
• Develop equipment and service budgets and plans for the market segment or key customers.
• Negotiate sales with existing and new clients.
• Prepare accurate sales forecasts and budgets; monitor revenues against forecasts.
• Collaborate cross-functionally with internal teams to ensure requirement fulfillment.
• Lead weekly on-site visits to identify needs and align them with MacGregor solutions.
• Share monthly reports with local and regional management on customer insights.

Skills

Sales

Relationship building

Negotiation

IT skills

English

Education

Engineering/Marine/Business background

Job description

MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.

We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

MacGregor – Let's shape the future together

Do you thrive in driving client success? Looking no further, MacGregor is looking to hire an Account Manager to join our team.

The purpose of this role is to plan, develop, direct, execute and monitor sales activities within a specified market segment to achieve established sales targets. You will promote and sell spare parts, service and projects. Your primary focus will be to develop trusted partnerships with clients, understanding their needs and ensuring their ongoing success and satisfaction.

You’ll be instrumental in driving sales growth and optimizing performance. Your day-to-day will involve developing equipment and service sales budgets and plans for your assigned market segment, or specific customers. You’ll also negotiate sales with both existing and new clients. Furthermore, you’ll contribute to preparing accurate sales and service forecasts and budgets. You’ll monitor sales revenues against forecasts to proactively identify and address potential issues, and adapt procedures and priorities to continuously enhance overall performance.

More tasks and responsibilities

Contribute to sales, retention, pricing, and distribution strategies for your area by providing market intelligence and understanding trends.

Proactively identify and pursue opportunities for sales growth across spare parts, maintenance, and service offerings.

Proactively develop and implement sales tactics and action plans with manager’s approval and working with the sales support teams.

Facilitate cross-functional collaboration within a complex organizational setup; acting as the primary link between customers and internal teams (Key Account Managers, Project Managers, Customer Experience Team and Service Operation Team) to ensure precise requirement fulfillment and streamlined escalation management.

Drive customer success through proactive relationship management, utilizing weekly onsite visits to identify emerging needs and align them with relevant MacGregor Solutions.

Collate and share monthly reports with local and regional management on customer key market and customer insights.

What you’ll need to succeed

The ideal candidate should be a proactive sales contributor with robust technical or business acumen, combining strategic foresight with a disciplined approach to market-specific budgeting and intelligence, driving both customer retention and sales growth.

You would be a natural in relationship building, where you are energized by a high engagement model, dedicating 50% of their time to on-site customer visit. Ultimately, you are a self-starter who seamlessly bridges the gap between technical and commercial value to consistently exceed sales target.

Ideally you have

Bachelor’s degree or high school diploma in engineering, marine or business.

3-5 years in the Marine, Shipping or Offshore industry is preferred,

Experience in successful Sales.

Good basic IT skills.

Fluency in both written and spoken English.

Ability to use different negotiation techniques.

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally.

Customer Success: Our customer's success is our success. We focus on partnership, transparency, and accountability to deliver lifetime value.

Passion to Improve: Always moving forward. We foster a growth mindset, encourage curiosity, and the courage to challenge the status quo.

Winning Together: No one makes the difference alone. We emphasise internal collaboration and mutual trust to ensure we win as "One MacGregor."

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.