Sales Manager, Transport and Logistics

Maersk Malaysia Sdn Bhd; Penang; On-site; MYR 134,000 - 201,000; Full time

Job summary

Maersk Malaysia Sdn Bhd in Penang seeks a Client Relationship Manager to grow local business within Ocean and Logistics products. You will cultivate relationships, collaborate with product teams, and develop strategic account plans for long-term growth.

Fluent English is required; Mandarin is essential, Hokkien is a plus. Extensive experience in Sales, Customer Service or Logistics with a proven logistics and services track record is expected; ownership and stakeholder management are crucial.

Qualifications

• Extensive experience in Sales, Customer Service or Logistics is required.
• Proven expertise in Logistics & Services is essential.
• Experience in warehousing, intermodal or bundled logistics sales is highly desirable.
• Fluent English communication is mandatory; Mandarin proficiency is required, and Hokkien is a plus.

Responsibilities

• Cultivate and expand local business relationships, ensuring high performance across all customer portfolios interested in standardized products with shorter sales cycles.
• Manage and develop relationships within the assigned customer portfolio, focusing on long-term growth.
• Collaborate with local product teams to drive and deliver revenue growth.
• Create comprehensive account business plans for customers with significant regional importance.
• Maintain a broad view of the customer’s business within the designated geography.
• Identify opportunities aligned with Ocean and Logistics product strategies.
• Offer standalone product solutions tailored to customer-specific needs.
• Define and adjust business targets in response to market trends and asset availability.
• Partner with the Capacity/Campaign Manager to formalize commercial strategies.

Skills

Sales experience

Customer service

Logistics expertise

Warehousing & intermodal

Fluent English

Mandarin

Hokkien a plus

Job description

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

Client Relationship Management & Development

• Cultivate and expand local business relationships, ensuring high performance across all customer portfolios interested in standardized products with shorter sales cycles. Customer profiles and portfolios will vary depending on market dynamics and individual needs.
• Manage and develop relationships within the assigned customer portfolio, focusing on long-term growth.
• Collaborate closely with local product teams to drive and deliver revenue growth.
• For customers with significant regional importance, create comprehensive account business plans that include both Ocean and Logistics & Services products.
• Maintain a broad view of the customer’s business within the designated geography.
• Identify and capitalize on opportunities aligned with Ocean and Logistics product strategies.
• Offer standalone product solutions tailored to customer-specific needs.
• Define and adjust business targets in response to market trends and asset availability.
• Partner with the Capacity/Campaign Manager to formalize commercial strategies, ensuring the optimization of assets.

Customer Satisfaction

• Actively monitor local NPS across segments, implementing initiatives to enhance customer satisfaction across all local accounts.

Stakeholder Management

• Build and maintain strong relationships with stakeholders across area, regional, and global functions.
• Provide insightful feedback to the Sales Channel Lead, leveraging customer feedback to drive improvement.

Who we are looking for

• Extensive experience in Sales, Customer Service, or Logistics is required.
• Proven expertise in Logistics & Services is essential.
• Experience in warehousing, intermodal, or bundled logistics sales is highly desirable.
• Fluent English communication is mandatory. Mandarin proficiency is required, and Hokkien is a plus.
• Strong sense of ownership and excellent stakeholder management skills are crucial to success in this role.

A.P. Moller - Maersk’s vision is to become the Global Integrator.

Increasing complexity in global supply chains is making them inefficient, vulnerable and unsustainable. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.

Our purpose serves as the foundation and compass guiding our work towards a world where global trade distributes economic and social benefits, without negatively impacting individuals, communities or the environment.

A.P. Moller - Maersk’s vision is to become the Global Integrator.

Increasing complexity in global supply chains is making them inefficient, vulnerable and unsustainable. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.

Our purpose serves as the foundation and compass guiding our work towards a world where global trade distributes economic and social benefits, without negatively impacting individuals, communities or the environment.