Account Manager

Career Wise; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology solutions company seeks a Partner Account Manager in Kuala Lumpur. The role involves driving product strategies for the SMB segment, managing partner relationships, and supporting sales teams. Ideal candidates have 3-5 years of experience in account management, strong customer relationship skills, and proficiency in Microsoft Office and SFDC. This position requires excellent verbal and written communication skills in English, with a focus on delivering compelling value propositions to partners and clients.

Qualifications

• 3-5 years experience in Partner/Account management or Sales.
• Demonstrated effectiveness in a cross-matrix organization.
• Experience with distributors and MNCs is favorable.

Responsibilities

• Drive Product in the SMB segment through collaboration.
• Run client-focused campaigns and training programs.
• Support partner sales teams with tailored messaging.
• Manage Client Partner Program deployment and forecasts.
• Implement go-to-market and sales-out strategies.

Skills

Customer relationship management

Technology sales understanding

Excellent relationship management skills

Verbal communication skills in English

Written communication skills in English

Proficiency in Microsoft Office Suite

Tools

SFDC

Power BI

Microsoft Office Suite

Job description

• Collaborate with external team to drive Product in the SMB segment
• Collaborate with channel partners to run Client focused campaigns, training and incentive programs
• Support partner sales teams with tools assets and messaging tailored to Client solutions.
• Develop aligned annual account plans for Partner Accounts and ensure agreed plans are implemented and executed
• Manage Client Partner Program deployment (CM) and activation along with quarterly forecast
• Implement go-to-market and sales-out strategies to grow Client revenue and share within nominated accounts
• Be the face of Client company, building strong connections with all stakeholders
• Ensuring Partner sales staff are trained and confident in articulating the Client value proposition to their end customers

• Working with the Partner, identify end customer challenges and help to insert a compelling Client value proposition to address technology pain points (Solution Selling)
• Build strategic relationships with Account Managers/PBMs
• Leverage business relationships with ecosystem partners such as Microsoft and others.

PREFERRED EXPERIENCE:

The CM/BDM will ideally have the following attributes:

• Demonstrated having developed strong customer relationship management skills
• An established background in technology sales, ideally with an understanding of Client solutions
• Have previous experience working in the Channel/Enterprise with OEMs, resellers, SIs, VARs and distributors.
• Demonstrated effectiveness working in a cross-matrix organization
• 3-5 years experience as a Partner/Account management / Sales or similar role (experience with dealing with distributors and MNCs looked upon favorably).
• Excellent relationship management skills
• Verbal and written communication skills in English
• Ability to identify market opportunities, develop & execute plans and execute plans
• Proficiency in Microsoft Office Suite – Teams, Outlook, Excel, PowerPoint & Word.
• Experience in using SFDC & Power BI reports looked upon favorably