Key Account Manager

Luminarix Sdn Bhd; Petaling Jaya; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Luminarix Sdn Bhd is seeking a results-driven Key Account Manager to support the full commercial lifecycle, from prospecting to renewals, across international merchants and PSPs. This hybrid role sits at the heart of Luminarix's commercial engine and offers growth in a fast-paced fintech environment.

You will own pipeline, manage merchant relationships, identify upsell opportunities, and collaborate with Marketing, Compliance, and Operations to ensure smooth settlements and customer success.

Qualifications

• 4-5 years in B2B sales or account/relationship management, ideally in banking, payments, fintech, or financial services.
• Bachelor's degree in Business, Finance, Economics, Marketing, or related field.
• Track record of closing new deals and retaining/growing existing accounts.
• Comfortable operating across the full sales lifecycle – from pre to post.
• Strong commercial acumen – comfortable negotiating pricing, contract terms, and renewals.
• Excellent stakeholder management across internal and external parties.
• Comfortable with ambiguity and shifting priorities in an early-stage fintech environment.

Responsibilities

• Prospect, qualify, propose, negotiate, and close new merchant deals across international markets.
• Build and maintain a structured CRM pipeline with accurate stage-tracking and forecasting.
• Develop pitch materials, pricing proposals, and commercial terms.
• Meet new-merchant acquisition and revenue targets.
• Serve as the point of contact for onboarded merchants from go-live onward.
• Conduct regular business reviews and monitor account health and renewals.
• Identify and execute upsell opportunities across payment channels and markets.
• Represent Luminarix at industry events and feed market feedback into Product roadmap.

Skills

B2B sales

Account management

Negotiation

CRM

Stakeholder management

Market intelligence

Education

Bachelor's degree in Business/Finance/Economics/Marketing

Tools

CRM system

Job description

Luminarix is a fast-growing fintech company transforming the way businesses make and receive payments. We foster a collaborative, agile, and innovative work environment where every team member has the opportunity to make a meaningful impact and grow their career.

About the Role

The Key Account Manager will provide support to the full commercial lifecycle at Luminarix – from prospecting and closing new merchants through to ongoing account servicing and relationship management. This is a hybrid sales / KAM role central to Luminarix's commercial engine, with additional scope to provide market intelligence and go-to-market support.

Responsibilities

New Business Development

• Sales pipeline support: prospecting, qualification, proposal, negotiation, and close across international direct merchants, PSPs, and local merchants.
• Build and maintain a structured CRM pipeline with accurate stage-tracking and forecasting.
• Develop pitch materials, pricing proposals, and commercial terms.
• Meet new-merchant acquisition and revenue targets.

Key Account & Relationship Management

• Serve as the point of commercial and relationship contact for onboarded merchants, from go-live onward.
• Conduct regular business reviews and check-ins to monitor account health, merchant user experience, and identify possible bottlenecks.
• Identify and execute upsell opportunities across payment channels and markets.
• Support renewals and contract amendment activities.
• Act as first point of escalation for merchant commercial concerns, coordinating with the relevant departments on operational issues (settlement, disputes) and Compliance on KYC refreshes or contract changes.
• Track account health indicators (volume trends, complaints, at-risk signals) and flag churn risk proactively.

Other Key Account Manager Activities

• Represent Luminarix at industry events; build market/competitor intelligence.
• Support positioning and collateral development with Marketing.
• Feed merchant and market feedback into Product roadmap.

Requirements

• 4 - 5years in B2B sales, business development, or account/relationship management, ideally in banking, payments, fintech, or financial services.
• Bachelor's degree in Business, Finance, Economics, Marketing, or a related field.
• Track record of both closing new deals and retaining/growing existing accounts.
• Comfortable operating across the full sales lifecycle – from pre to post.
• Strong commercial acumen – comfortable negotiating pricing, contract terms, and renewals.
• Excellent stakeholder management across internal (Management team, Operations, Compliance, Finance) and external (merchants, PSPs) parties.
• Comfortable with ambiguity and shifting priorities in an early-stage fintech environment.

Nice to Have

• Existing network among merchants, PSPs, or payment industry contacts in Malaysia.
• Prior experience in a combined sales + account management role, or in a startup scaling its commercial function.
• Familiarity with Malaysian payments infrastructure (FPX, DuitNow, e-wallets, Cards).