Account Manager

X Star Technology Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

X Star Technology Malaysia Sdn. Bhd. is seeking a proactive Key Account Manager to oversee a growing client portfolio in the ASEAN region.

You will cultivate trusted advisor relationships, drive renewals and revenue through upselling while ensuring high levels of customer satisfaction and product value. As the main liaison, you will coordinate with product and engineering teams to resolve issues, enable feature adoption and maximize client outcomes.

Qualifications

• Minimum 2 years of experience in Account Management, Customer Success or Sales within SaaS, FinTech, EPOS or software-related industries.
• Proven experience managing a high-volume account portfolio.
• Strong commercial mindset with experience in renewals, upselling and cross-selling.
• Excellent communication, relationship management and problem-solving skills.
• Proficient in English and Bahasa Malaysia.
• Mandarin-speaking skills are an added advantage

Responsibilities

• Manage a high-volume portfolio of client accounts, ensuring service excellence, product adoption and long-term retention.
• Act as the primary point of contact and trusted advisor, building strong and lasting client relationships.
• Drive revenue growth through renewals, upselling and cross-selling opportunities.
• Support clients in maximising system features, best practices and overall value.
• Monitor account health, usage, engagement, support issues, churn risks and renewal timelines.
• Conduct regular account reviews and client meetings to understand needs, gather feedback and identify growth opportunities.
• Proactively manage client concerns and escalations by coordinating with internal teams for timely resolution.
• Collaborate with Technical Support and Product teams to ensure smooth service delivery and account growth.

Skills

Account management

Customer success

SaaS sales

Renewals

Upselling

Cross-selling

Communication

Relationship mgmt

English

Bahasa Malaysia

Mandarin

Job description

X Star is an AI-powered automotive finance technology company headquartered in Singapore, with operations across Asia Pacific and Latin America. We provide innovative automotive financial solutions and technology services, working with over 2,000 car makers, dealers and financial institutions globally.

Role Overview

As a Key Account Manager, you will manage and grow a portfolio of key clients, building strong relationships while driving customer satisfaction, retention and revenue growth. You will work closely with clients to understand their needs, maximise product value and identify opportunities for renewals, upselling and cross-selling.

Key Responsibilities

Manage a high-volume portfolio of client accounts, ensuring service excellence, product adoption and long-term retention.

Act as the primary point of contact and trusted advisor, building strong and lasting client relationships.

Drive revenue growth through renewals, upselling and cross-selling opportunities.

Support clients in maximising system features, best practices and overall value.

Monitor account health, usage, engagement, support issues, churn risks and renewal timelines.

Conduct regular account reviews, client meetings and site visits to understand needs, gather feedback and identify growth opportunities.

Proactively manage client concerns and escalations by coordinating with internal teams for timely resolution.

Collaborate with Technical Support and Product teams to ensure smooth service delivery and account growth.

Job Requirements

Must Have

Minimum 2 years of experience in Account Management, Customer Success or Sales within SaaS, FinTech, EPOS or software-related industries.

Proven experience managing a high-volume account portfolio.

Strong commercial mindset with experience in renewals, upselling and cross-selling.

Excellent communication, relationship management and problem-solving skills.

Proficient in English and Bahasa Malaysia.

Mandarin-speaking skills are an added advantage to communicate effectively with Mandarin-speaking customers.

Good to Have

Experience with POS systems, payment solutions or subscription-based platforms.

Experience managing key accounts in a fast-growing technology environment.

X Star, founded in 2023, is an AI innovator in automotive finance technology headquartered in Singapore, with operational presence across Asia Pacific and Latin America.

X Star is dedicated to providing global consumers with cutting-edge automotive financial services. Powered by AI, the company also creates technology solutions and enhances business values for global industry partners.

X Star currently collaborates with more than 2000 car makers, dealers and financial institutions. As the company strengthens its market presence and accelerates global expansion, X Star is bringing intelligent, seamless mobility solutions to an expanding worldwide consumer base.

X Star, founded in 2023, is an AI innovator in automotive finance technology headquartered in Singapore, with operational presence across Asia Pacific and Latin America.

X Star is dedicated to providing global consumers with cutting-edge automotive financial services. Powered by AI, the company also creates technology solutions and enhances business values for global industry partners.

X Star currently collaborates with more than 2000 car makers, dealers and financial institutions. As the company strengthens its market presence and accelerates global expansion, X Star is bringing intelligent, seamless mobility solutions to an expanding worldwide consumer base.

What can I earn as a Key Account Manager