Account Manager - Mid Market (Central)

MAXIS Malaysia; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

MAXIS Malaysia is seeking an experienced Account Manager to develop and execute strategic plans for a large market portfolio. You will ensure KPI achievement, build strong customer relationships, and drive revenue growth across assigned accounts.

In this role you will maintain a diligent CRM pipeline, collaborate with Solution Sales/Pre-Sales, and coordinate with ECO to ensure smooth operations and timely post-sale delivery. A customer-focused, results-driven mindset is essential to succeed.

Qualifications

• Strong communication and interpersonal skills to build relationships at all levels.
• Results-driven and customer-focused with a solution-based approach.
• Relationship management and openness to feedback.

Responsibilities

• Develop and implement strategic and tactical plans for a larger market portfolio.
• Meet KPI and goals for assigned accounts.
• Grow account depth and drive opportunities from creation to closing.
• Keep CRM pipeline updated and ensure timely post-sale delivery.
• Coordinate with ECO and Solution Sales/Pre-Sales for account growth.

Skills

Strong communication

Relationship management

Education

Bachelor's degree in business administration, sales or related field

Job description

Why does this job exist and why is it critical? What are you accountable for?

• Develop and formulate strategic and tactical plans in a bigger market portfolio.
• Ensure KPI and goals of the assigned accounts in the portfolio are met.
• Build market position in the assigned account by identifying potential business deals and close relationship with existing and new customers;
• Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts;
• Provide and screen data/information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making;
• Protects organization’s value by keeping company information and tender confidential;
• Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable
• Assist collection team on customers’ aging.
• Ensure pipeline in CRM are diligently updated – consistently putting new opportunities week on week AND progressing the opportunity sales motion from creation to closing.
• Develop Account plans for all assigned customers.
• Work with ECO to drive operational smoothness in handling accounts
• Accountable on driving every opportunity to closure with a close plan.
• Keeping track of all post sales activities with timely delivery.
• Working closely with Solution Sales/Pre Sales team and Identifying new solutions for all assigned customers for sustainable account growth.

What do you need to have for this role?

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Result driven and passionate individual who eager to help customer by providing solutions based on customer needs
• Relationship management skills and openness to feedback
• Tertiary education in business administration, sales or relevant field.

Maxis values diverse voices & people.

We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities.

Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people.

To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’.