Strategic Key Account Manager — SaaS Growth

X Star Technology Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

X Star Technology Malaysia Sdn. Bhd. is seeking a proactive Key Account Manager to oversee a growing client portfolio in the ASEAN region.

You will cultivate trusted advisor relationships, drive renewals and revenue through upselling while ensuring high levels of customer satisfaction and product value. As the main liaison, you will coordinate with product and engineering teams to resolve issues, enable feature adoption and maximize client outcomes.

Qualifications

• Minimum 2 years of experience in Account Management, Customer Success or Sales within SaaS, FinTech, EPOS or software-related industries.
• Proven experience managing a high-volume account portfolio.
• Strong commercial mindset with experience in renewals, upselling and cross-selling.
• Excellent communication, relationship management and problem-solving skills.
• Proficient in English and Bahasa Malaysia.
• Mandarin-speaking skills are an added advantage

Responsibilities

• Manage a high-volume portfolio of client accounts, ensuring service excellence, product adoption and long-term retention.
• Act as the primary point of contact and trusted advisor, building strong and lasting client relationships.
• Drive revenue growth through renewals, upselling and cross-selling opportunities.
• Support clients in maximising system features, best practices and overall value.
• Monitor account health, usage, engagement, support issues, churn risks and renewal timelines.
• Conduct regular account reviews and client meetings to understand needs, gather feedback and identify growth opportunities.
• Proactively manage client concerns and escalations by coordinating with internal teams for timely resolution.
• Collaborate with Technical Support and Product teams to ensure smooth service delivery and account growth.

Skills

Account management

Customer success

SaaS sales

Renewals

Upselling

Cross-selling

Communication

Relationship mgmt

English

Bahasa Malaysia

Mandarin

Job description

X Star Technology Malaysia Sdn. Bhd. is seeking a proactive Key Account Manager to oversee a growing client portfolio in the ASEAN region.

You will cultivate trusted advisor relationships, drive renewals and revenue through upselling while ensuring high levels of customer satisfaction and product value. As the main liaison, you will coordinate with product and engineering teams to resolve issues, enable feature adoption and maximize client outcomes.