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Descripción de la vacante
A leading software provider is seeking a Manager for the ERP Support Team to lead a customer-centric support team. This fully remote role requires strong leadership skills and a flexible attitude towards scheduling. The ideal candidate has at least 6 years of technical support experience and proven abilities in managing escalations and optimizing workflows. This position is based in Mexico and aims to enhance customer satisfaction through effective support operations.
Servicios
Formación
- 6+ years of experience in technical support, with at least 2+ years in a leadership role.
- Familiarity with customer support methodologies is advantageous.
- Strong understanding of support workflows and SLA management.
Responsabilidades
- Lead a team of support engineers to deliver exceptional technical support.
- Foster a customer-first mindset within the team.
- Monitor team performance metrics and analyze trends.
Conocimientos
Educación
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.