Remote ERP Support Manager (Mexico)

QAD; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software provider is seeking a Manager for the ERP Support Team to lead a customer-centric support team. This fully remote role requires strong leadership skills and a flexible attitude towards scheduling. The ideal candidate has at least 6 years of technical support experience and proven abilities in managing escalations and optimizing workflows. This position is based in Mexico and aims to enhance customer satisfaction through effective support operations.

Servicios

Health and wellness programs

Collaborative culture

Opportunity for growth and transformation

Formación

• 6+ years of experience in technical support, with at least 2+ years in a leadership role.
• Familiarity with customer support methodologies is advantageous.
• Strong understanding of support workflows and SLA management.

Responsabilidades

• Lead a team of support engineers to deliver exceptional technical support.
• Foster a customer-first mindset within the team.
• Monitor team performance metrics and analyze trends.

Conocimientos

Leadership

Problem-solving

Customer satisfaction

Communication

Adaptability

Educación

Bachelor’s Degree in Information Technology or related field

Herramientas

ERP systems (e.g., QAD, SAP, Oracle ERP)

Debugging tools

Descripción del empleo

A leading software provider is seeking a Manager for the ERP Support Team to lead a customer-centric support team. This fully remote role requires strong leadership skills and a flexible attitude towards scheduling. The ideal candidate has at least 6 years of technical support experience and proven abilities in managing escalations and optimizing workflows. This position is based in Mexico and aims to enhance customer satisfaction through effective support operations.