Electrico à United States

Customer interface on all things quality like warranties, customer complaints, internally main driver for FTQ and support to our QSM.

Within the team/area assigned, he/she facilitates team members on problem solving, using core tools such as DOE, A3, 5 Whys, etc.

Follow up on customer claims and provide 8D and DPR’s.

Drives our warranty process from reporting to actions taken to reduce this expense (top offenders) as well as responding to customer portals.

Actively supports and participates in continuous improvement activities such as: Kaizen, idea program, cost-out improvement, RIW, APS.

Creates and submits PCN/PPAP documentation for customer approval.

1. Engineering degree in Industrial, Electrical, or Mechanical.
2. 3 or more years of experience within Quality areas.
3. 3 or more years of experience in customer interface, claims, and warranties.
4. Six Sigma Green Belt is a plus.
5. English (conversational).
6. Proficient with Statistical Control Process tools i.e., Minitab.
7. Proficient with MS Office tools like MS Project and Excel.
8. Basic understanding of MRP systems like Oracle to understand material transactions.