Workplace Services Specialist

E520 Sulzer Pumps México, S.A. de C.V.; Polanco (Ranchería Mineral Polanco); On-site; MXN 700,000 - 1,300,000; Full time

Benefits offered by this job

Benefits Over law

Saving found

Training

Christmas bonus over low

Development plan

Job summary

Sulzer Pumps México, S.A. de C.V. is seeking a senior Workplace Services expert to deliver L2/L3 support for Microsoft 365 across Exchange Online/Hybrid, Intune, Teams, SharePoint and Entra ID.

You will drive secure, reliable digital workplace experiences for a global enterprise and mentor local IT teams. You will develop documentation, automate tasks with PowerShell, enforce security policies, and contribute to change management and training to raise operational excellence across the

Qualifications

• 5+ years of IT experience in enterprise environments.
• Strong hands-on depth across Microsoft 365 services such as Exchange Online/Hybrid, Intune, Teams, SharePoint and Entra ID.

Responsibilities

• Provide L2 and L3 support for M365 services ensuring timely incident resolution.
• Collaborate with IT, security, and business teams for seamless digital workplace experiences.
• Create and maintain HLDs/LLDs/SOPs for Workplace Services technologies.
• Automate admin tasks using PowerShell and other tools to improve efficiency.
• Enforce security, compliance, and data protection policies across platforms.
• Lead change management, patching, and upgrades for M365 services.
• Mentor local IT teams and lead training to uphold best practices.
• Drive process improvements, automation, and operational excellence.

Skills

Microsoft 365

Exchange Online/Hybrid

Intune

SharePoint Online

PowerShell automation

Tools

PowerShell

Job description

About the role

Serve as a senior technical expert within the Workplace Services team, providing advanced (L2 + L3) support and operational excellence across Microsoft 365 technologies - including Exchange (Hybrid/Online), Intune, Teams & Enterprise Voice, Microsoft SharePoint and Entra ID. This role ensures secure, reliable, and efficient digital workplace experiences for a global enterprise, driving collaboration, communication, and endpoint management.

Main accountabilities and tasks

• Provide Level 2 and Level 3 support for Exchange, Intune, Teams/Enterprise Voice, Microsoft SharePoint and related M365 services, ensuring timely and effective resolution of incidents and service requests.
• Collaborate with IT, security, and business teams to deliver seamless digital workplace experiences.
• Develop and maintain technical documentation (HLDs, LLDs, SOPs) for Workplace Services technologies.
• Automate routine administrative tasks using PowerShell and other tools to improve efficiency.
• Enforce security, compliance, and data protection policies across all supported platforms.
• Participate in change management, patching, and upgrade projects for M365 services.
• Mentor and collaborate with local IT teams, contribute to knowledge base articles, and lead training sessions to ensure consistent standards and best practices across the organization.
• Continuously review and improve processes, driving automation, standardization, and operational excellence.
• Support and troubleshoot Microsoft Teams Meeting Room (MTR) devices, including certified hardware such as Yealink and other Teams‑certified vendors.
• Handle escalations related to audio, video, call quality, and meeting room reliability.
• Support Teams resource accounts and room mailboxes in coordination with Exchange Online.
• Work with Network and Local IT teams to ensure stable connectivity and operational readiness of meeting room environments.

Requirements

• 5+ years of overall IT experience, including strong hands‑on experience supporting Microsoft 365 in an enterprise environment.
• Strong hands‑on depth in 2–3 of these areas Microsoft 365 / Modern Workplace Exchange Online / Exchange Hybrid Microsoft Intune & SCCM /Endpoint management Microsoft Teams, ideally including Teams Voice Entra ID / Azure AD SharePoint Online PowerShell for administration and automation Enterprise ITSM/ticketing experience.

What we offer you

We offer:

• Benefits Over law
• Saving found
• Training
• Christmas bonus over low
• Development plan

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

Sulzer is a leading engineering company with a proud heritage of innovation. By supporting water and energy security, enabling the energy transition and driving the use of circular technologies, we help our customers build a better world. With more than 13’000 employees and 160 world-class production facilities and service centers across the globe, we are a globally diverse team. We value the uniqueness of all our colleagues, and we appreciate the contributions that each of us makes to the company’s success. We prioritize your health and safety and are committed to offering a work environment in which you can thrive.