Workplace Services Specialist

Sulzer; Ciudad de México; On-site; MXN 700,000 - 1,100,000; Full time

Benefits offered by this job

Christmas bonus

Development plan

Training

Benefits Over law

Job summary

Sulzer is seeking a senior technical expert in the Workplace Services team to provide advanced (L2/L3) support for Microsoft 365 technologies, including Exchange Hybrid/Online, Intune, Teams & Enterprise Voice, SharePoint and Entra ID. This role ensures secure, reliable digital workplace experiences for a global enterprise, driving collaboration and endpoint management.

You will mentor local IT teams, develop documentation, automate tasks with PowerShell, enforce security, and lead change

Qualifications

• 5+ years in IT, supporting Microsoft 365 in an enterprise environment.
• Hands-on depth in 2-3 key areas of Microsoft 365 stack.

Responsibilities

• Provide L2/L3 support for Exchange, Intune, Teams/Voice, SharePoint, and related M365 services.
• Collaborate with IT, security, and business teams to deliver seamless digital workplace experiences.
• Develop and maintain technical docs (HLDs/LLDs/SOPs) for Workplace Services.
• Automate routine tasks using PowerShell and other tools to improve efficiency.
• Enforce security, compliance, and data protection across platforms.
• Participate in change management, patching, and upgrade projects for M365.
• Mentor local IT teams, contribute to knowledge bases, and lead training sessions.
• Drive process improvements, automation, and operational excellence.
• Support and troubleshoot Teams Meeting Room devices and room resources.

Skills

Microsoft 365

Exchange Online

Intune / SCCM

Teams Voice

Azure AD

SharePoint Online

PowerShell

ITSM / Ticketing

Job description

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Serve as a senior technical expert within the Workplace Services team, providing advanced (L2 + L3) support and operational excellence across Microsoft 365 technologies - including Exchange (Hybrid/Online), Intune, Teams & Enterprise Voice, Microsoft SharePoint and Entra ID. This role ensures secure, reliable, and efficient digital workplace experiences for a global enterprise, driving collaboration, communication, and endpoint management.

Main accountabilities and tasks

• Provide Level 2 and Level 3 support for Exchange, Intune, Teams/Enterprise Voice, Microsoft SharePoint and related M365 services, ensuring timely and effective resolution of incidents and service requests.
• Collaborate with IT, security, and business teams to deliver seamless digital workplace experiences.
• Develop and maintain technical documentation (HLDs, LLDs, SOPs) for Workplace Services technologies.
• Automate routine administrative tasks using PowerShell and other tools to improve efficiency.
• Enforce security, compliance, and data protection policies across all supported platforms.
• Participate in change management, patching, and upgrade projects for M365 services.
• Mentor and collaborate with local IT teams, contribute to knowledge base articles, and lead training sessions to ensure consistent standards and best practices across the organization.
• Continuously review and improve processes, driving automation, standardization, and operational excellence.
• Support and troubleshoot Microsoft Teams Meeting Room (MTR) devices, including certified hardware such as Yealink and other Teams-certified vendors.
• Handle escalations related to audio, video, call quality, and meeting room reliability.
• Support Teams resource accounts and room mailboxes in coordination with Exchange Online.
• Work with Network and Local IT teams to ensure stable connectivity and operational readiness of meeting room environments.

Requirements

• 5+ years of overall IT experience, including strong hands-on experience supporting Microsoft 365 in an enterprise environment.

Strong hands-on depth in 2-3 of these areas

• Microsoft 365 / Modern Workplace
• Exchange Online / Exchange Hybrid
• Microsoft Intune & SCCM /Endpoint management
• Microsoft Teams, ideally including Teams Voice
• Entra ID / Azure AD
• SharePoint Online
• PowerShell for administration and automation
• Enterprise ITSM/ticketing experience.

What we offer you

We offer:

• Benefits Over law
• Saving found
• Training
• Christmas bonus over low
• Development plan
  

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.