Workplace Coordinator

Infoblox; Ciudad de México; Híbrido; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Infoblox is seeking a Workplace Coordinator to join our Workplace Operations – Facilities & Events team in the Mexico City office. You will be the primary front-of-house and day-to-day workplace operations contact for the Mexico City Center of Excellence, ensuring a safe, professional, and high-performing environment for employees and visitors.

Collaborating with Workplace Operations, Corporate Real Estate, IT, Security, People & Places, and local leaders, you will help bring Infoblox’s global

Formación

• 2–4 years in facilities, workplace operations, office coordination or related customer-facing roles.
• Experience running day-to-day office operations with attention to detail and follow-through.
• Strong customer-service mindset supporting employees, leaders and visitors in a fast-paced setting.
• Familiarity with building management and external vendors to resolve issues following Infoblox standards.
• Comfort with workplace tools like ServiceNow or similar ticketing platforms.

Responsabilidades

• Lead front-of-house operations and act as primary workplace contact for employees, visitors and vendors in the Mexico City office.
• Coordinate employee support services, handling inquiries, service requests and wayfinding with timely responses.
• Manage daily operations with the building operator, access, services, janitorial and maintenance escalations.
• Administer access control and security processes aligned to Infoblox standards.
• Coordinate local vendors for catering, pantry, supplies, shipping, and office services, tracking costs and renewals.
• Support onboarding/offboarding logistics, including workspace readiness and orientation to workplace tools.
• Oversee mail, shipping, and receiving and ensure compliant processes with global SOPs.
• Log safety, comfort and maintenance issues and track remediation through ServiceNow or similar tools.
• Use AI-enabled tools to summarize feedback, draft communications, and organize playbooks for recurring workflows.

Conocimientos

Front-of-house operations

Vendor coordination

Office operations

Customer-facing services

Ticketing/tool familiarity

Educación

Bachelor’s degree in Business, Hospitality, Facilities Management, or related field

Herramientas

ServiceNow

Microsoft 365 / Outlook/Teams

Envoy/Kadence desk-booking systems

Descripción del empleo

At Infoblox, every breakthrough begins with a bold “what if.”

What if your ideas could ignite global innovation?

What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

How we empower our people is extraordinary: we’re recognized as a Glassdoor Best Place to Work 2025, Great Place to Work-Certified in five countries, and honored by Cigna as a Healthy Workforce honors for three consecutive years; and what we build is world class: named CybersecAsia’s Best in Critical Infrastructure 2024 — clear evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next.”

In a world where you can be anything, Be Infoblox.

We have an opportunity for a Workplace Coordinator to join our Workplace Operations – Facilities & Events team in our new Mexico City office, reporting to the Director, Workplace Operations and Events. In this pivotal role, you will serve as the primary front-of-house and day-to-day workplace operations contact for our new Mexico City Center of Excellence, ensuring a safe, professional, and high-performing environment for employees and visitors. Collaborating closely with Workplace Operations, Corporate Real Estate, IT, Security, People & Places, and local business leaders, you will help bring Infoblox’s global workplace standards to life in Mexico City, support the successful launch and ongoing operation of our serviced office, and contribute to our broader “AI-ready workplace” and hybrid-workplace strategy.

Be a Contributor — What You’ll Do

• Lead front-of-house operations and act as the primary workplace contact for employees, visitors, candidates, vendors, and building partners in the Mexico City office
• Coordinate employee support services — handling workplace inquiries, service requests, and wayfinding — with timely, professional responses and clear follow-through
• Manage daily workplace operations with the building operator (Spaces/IWG), including office access, building services, janitorial, maintenance escalations, and base-building issues
• Administer access control and security processes (badge activation/deactivation, visitor badges, audits), aligned to Infoblox global security and Emergency Response Team standards
• Coordinate day-to-day local vendors (catering, pantry/coffee, supplies, shipping/courier, office services), monitoring service quality, costs, and renewal dates with Workplace Operations and Procurement
• Support employee onboarding and offboarding logistics, including workspace readiness, welcome tours, orientation to workplace tools, and coordination with HR, IT, and hiring managers
• Oversee mail, shipping, and receiving, maintaining organized processes for deliveries, outbound shipments, and equipment returns in line with global SOPs
• Conduct regular workplace walkthroughs to identify safety, comfort, and maintenance issues; log and track remediation through ServiceNow, building portals, or vendor work orders through completion
• Use AI-enabled tools (e.g., Copilot, BloxMate) to summarize feedback, draft communications, standardize responses, and organize playbooks and checklists for recurring workplace workflows
• Support planning and execution of onsite events (all-hands, leadership visits, customer meetings, culture and community activities) including room setups, catering, vendor coordination, and day-of logistics

Be Prepared — What You Bring

• 2-4 years of experience in facilities, workplace operations, office coordination, hospitality, or a related customer-facing operations role, ideally in a hybrid or serviced-office setting
• Proven experience running day-to-day office operations (front-of-house, access control, vendors, supplies, mail/shipping, meeting-room readiness) with strong attention to detail and follow-through
• Strong customer-service mindset with the ability to build trust, communicate clearly, and support employees, leaders, and visitors in a fast-paced environment
• Experience working with building management and external vendors to resolve maintenance, safety, and comfort issues while meeting building rules and Infoblox standards
• Comfort with workplace and support tools such as Microsoft 365, Outlook/Teams, ServiceNow or similar ticketing platforms, and visitor/desk-booking systems (e.g., Envoy, OfficeSpace, Kadence)
• Interest in using AI-powered tools (such as Copilot or BloxMate) to boost productivity, standardize responses, create documentation, and spot patterns in tickets, feedback, and utilization data
• Ability to follow and enhance structured SOPs, checklists, and playbooks while adapting to new processes as Infoblox standardizes its global workplace model
• Strong organizational skills with the ability to prioritize multiple requests, coordinate small projects or events, and elevate risks or issues appropriately
• Bilingual fluency in Spanish and English, with strong written and verbal communication skills for local and global stakeholders
• Bachelor’s degree in Business, Hospitality, Facilities Management, or a related field preferred (or equivalent practical experience)

Be Successful — Your Path

First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.

Six Months:

• Establish reliable day-to-day workplace operations in Mexico City with clear routines for access, vendors, mail/shipping, pantry/supplies, and issue escalation
• Localize core global workplace SOPs, safety procedures, and checklists for the Mexico City site with Workplace Operations and Corporate Real Estate
• Implement consistent use of ServiceNow (or equivalent) and workplace tools for local requests, and begin tracking KPIs such as ticket volume, response times, and common issues
• Use AI-enabled tools to build and refine at least one repeatable playbook (e.g., new-hire onboarding, event support, vendor coordination) that reduces manual work and improves consistency

One Year:

• Be recognized as the trusted Workplace point of contact for the Mexico City Center of Excellence, with consistently positive feedback from employees, leaders, and visitors
• Maintain accurate, timely occupancy, utilization, and service data for the site and contribute regularly to global workplace dashboards and portfolio reviews
• Partner with Workplace Operations and Real Estate on at least one major initiative (such as office expansion, reconfiguration, or tool rollout) from planning through successful completion
• Demonstrate measurable improvements in service consistency, ticket resolution time, and/or employee workplace satisfaction, using data and AI-driven insights to recommend and implement enhancements

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Ready to Be the Difference?

Infoblox is an Aff…

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Job Info

• Job Identification 8008