AI Digital Experience Engineer

Infoblox; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Flexible work options

Learning programs

Volunteer hours

Office amenities

Charitable Giving

Descripción de la vacante

Infoblox is seeking an AI Digital Experience Engineer to join our HR Operations team in Mexico City. You will design and deploy AI-powered experiences for employees, managers, and candidates, turning approved designs into usable agents and workflows that feel like a single natural-language front door.

You will work with People & Places SMEs, IT, and Security to ensure compliant, well-governed solutions. This role emphasizes rapid iteration, testing, and collaboration across a global team to

Formación

• 5+ years in software/systems development, automation, or digital experience.
• Experience with low-code/no-code platforms and automation tools.
• Hands-on with GenAI tooling and prompt-engineering.
• Strong English communication and cross-functional collaboration.

Responsabilidades

• Translate needs into AI-driven experiences (agents, tools, apps).
• Build AI agents, workflows, and conversational experiences on Copilot Studio, Power Automate, Glean, ServiceNow.
• Implement end-to-end use cases with configuration, prompt tuning, integrations, and testing.
• Improve experiences to deflect routine questions and guide users to the right next steps.
• Collaborate with SMEs to ensure answers come from current, official sources.
• Test, monitor, and optimize experiences using usage and quality metrics.
• Ensure data privacy, security, and compliance in partnership with IT and Security.

Conocimientos

GenAI tooling experience

Python/JavaScript scripting

English communication

Cross-functional collaboration

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Microsoft Copilot Studio

Power Automate

Glean

ServiceNow

Oracle HCM/ Redwood

Descripción del empleo

AI Digital Experience Engineer

We have an opportunity for an AI Digital Experience Engineer to join our HR Operations team in Mexico City, MX, reporting to the Associate Manager, Central Services Transformation. In this pivotal role, you will build and run the intelligent, AI‑powered experiences our employees, managers, and candidates rely on every day—turning approved designs and use cases into working agents, workflows, and conversational experiences that make our HR and Workplace systems feel like one simple, natural‑language front door. Collaborating closely with People & Places subject‑matter experts, IT, and Security, you will configure, test, and continuously improve these experiences in a fast‑moving, AI‑first environment—shipping solutions that are useful, trusted, and well‑governed while growing your craft alongside a highly collaborative global team.

What You’ll Do

• Translate needs from the People and Place Centers of Excellence into AI‑driven experiences (agents, tools, apps)
• Build AI agents, workflows, and conversational experiences on platforms such as Glean, Microsoft Copilot Studio, Oracle HCM / Redwood, and ServiceNow
• Implement approved use cases end to end—configuration, prompt and content tuning, integrations, and testing
• Enhance the agentic experience layer to deflect routine (Tier‑0/Tier‑1) questions and guide people to the right next step
• Partner with Centers of Excellence and content owners to ensure answers come from official, current source material
• Test, monitor, and optimize experiences before and after launch, tuning based on usage, feedback, and quality metrics such as deflection and resolution rates
• Ensure experiences meet data privacy, security, and compliance standards, applying Infoblox responsible‑AI practices in partnership with IT and Security
• Document solutions and create reusable templates and how‑to guidance so experiences can be supported, reused, and scaled
• Collaborate with People & Places SMEs and technical partners to identify friction and deliver practical improvements

What You Bring

• Minimum of 5 years of relevant experience in software/systems development, automation engineering, or digital experience; or 3 years with a Master’s degree; or equivalent practical experience
• Expertise building with low‑code/no‑code and automation platforms (e.g., Microsoft Copilot Studio, Power Automate, Glean, ServiceNow, or similar)
• Hands‑on experience with GenAI tooling (e.g., Claude, M365 Copilot, ChatGPT, Gemini) and practical prompt‑engineering skills
• Working knowledge of scripting (e.g., Python or JavaScript) and of APIs and integrations between enterprise systems
• Proven ability to translate business processes into reliable, well‑tested solutions and to manage competing priorities
• Proven ability to collaborate across a global, cross‑functional, multi‑time‑zone team with strong written and verbal communication in English
• Sound judgment on data privacy, security, and compliance in an enterprise environment
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
• Preferred: experience with HR, IT, or Facilities systems (e.g., Oracle HCM, ServiceNow HRSD/ITSM) and exposure to AI/ML concepts, RAG, or agent orchestration

Your Development Path

First 90 Days: Immerse in our culture, connect with mentors, and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.

Six Months: Independently deliver well‑tested agents, workflows, and conversational experiences that streamline real HR and Workplace tasks; help establish adoption and quality tracking and use it to drive measurable improvements; and contribute content and documentation that make solutions trustworthy and reusable.

One Year: Own delivery for a set of digital experiences within People & Places from build through ongoing optimization; serve as a go‑to hands‑on resource on our AI platforms and help raise AI fluency across the team; and demonstrably improve the Bloxer experience while freeing up capacity for higher‑value work.

Benefits

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career‑mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a policy to keep collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications.

Infoblox is an affirmative action and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.