Workday & Healthcare Applications Analyst II

Nordic Global; Santiago de Querétaro; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Nordic Global is seeking an Application Analyst II to provide advanced support for clinical and business applications within the Managed Services division. The role requires a strong understanding of the healthcare landscape, application functionalities, and responsibility for managing support requests, documentation, and vendor relationships.

Key responsibilities include handling support requests within SLAs, maintaining documentation, coordinating with vendors, planning upgrades, and

Formación

• Bachelor's degree in IT, engineering, healthcare informatics, CS, or related field.
• 8+ years of industry experience preferred.
• Experience with application lifecycle, upgrades, and documentation.

Responsabilidades

• Respond to application support requests and incidents within defined SLAs.
• Manage application and team documentation throughout lifecycles.
• Maintain relationships with software vendors for top-tier support.
• Plan and execute application upgrades and patching for security.

Educación

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field

Descripción del empleo

Nordic Global is seeking an Application Analyst II to provide advanced support for clinical and business applications within the Managed Services division. The role requires a strong understanding of the healthcare landscape, application functionalities, and responsibility for managing support requests, documentation, and vendor relationships.

Key responsibilities include handling support requests within SLAs, maintaining documentation, coordinating with vendors, planning upgrades, and