Information Technology Analyst - Night Shift

Eastman Kodak Company; Región Centro; Presencial; MXN 223.000 - 357.000; Jornada completa

Descripción de la vacante

Eastman Kodak Company is seeking an IT Analyst to monitor real-time systems, detect incidents, and provide operational support across apps, cloud services, and security. You will interpret alerts, troubleshoot issues, runbooks, and escalate as needed to ensure service availability.

The role requires using SAP Basis tools, enterprise applications, and monitoring platforms, with strong English communication and collaboration across IT teams.

Formación

• At least 2 years providing support in SAP Basis and related troubleshooting tools.
• Foundational understanding of operating systems, cloud concepts, and enterprise applications.
• Experience with SAP SuccesFactors, SAP BW, Tivoli or Ivanti is a plus.
• Strong problem-solving, issue interpretation, and troubleshooting skills.
• Excellent English communication, both written and oral; good interpersonal skills.
• Team-oriented with the ability to collaborate across IT functions.
• Willingness to learn new technologies with supervision and training.

Responsabilidades

• Continuously monitor applications and global infrastructure using enterprise monitoring platforms.
• Analyze alerts, logs, and performance indicators to detect system degradation.
• Identify incidents early and initiate triage workflows; perform first/second level diagnosis.
• Execute runbooks, SOPs, and operational response steps during incidents.
• Open and manage service tickets with internal teams and third-party vendors; document actions and resolutions.
• Act as SPOC for incidents during shifts; communicate with leadership and technical teams.
• Collaborate with network, server, application, and security teams to expedite resolution.
• Support system checks, patch validation, performance validation, and service reviews.
• Contribute insights to reduce recurring incidents and improve monitoring thresholds.

Conocimientos

SAP Basis

Cloud concepts

Operating systems

Enterprise applications

English communication

Teamwork & collaboration

Continuous learning

Herramientas

SAP SuccesFactors

SAP BW

Tivoli

Ivanti

SolarWinds

Descripción del empleo

The IT Analyst is a frontline operations role for real time monitoring, incident detection, triage, and operational support across enterprise systems including applications, cloud services, and security.

IT Analyst will interpret alerts, troubleshoot issues, execute runbooks, escalation when needed, and ensure consistent service availability and performance across the global IT landscape.

This position requires both technical and business application knowledge and requires the ability to communicate and elevate to other IT functions to support issue resolution.

KEY RESPONSIBILITIES

Monitoring and Event Management

• Continuously monitor applications and global infrastructure using enterprise monitoring platforms.
• Analyze alerts, logs, and performance indicators to detect system degradation.
• Identify potential incidents early and initiate appropriate triage workflows.
• Perform first and second level diagnosis and troubleshooting across applications and security components.
• Execute documented runbooks, SOPs, and operational response steps.
• Open and manage service tickets with internal teams and third‑party vendors; perform follow‑ups, document incident details, actions taken and resolutions.

Communication & Coordination

• Act as a Single Point of Contact (SPOC) for incidents during assigned shifts, providing transparent, timely communication to operations leadership and technical teams.
• Collaborate with network, server, application, and security teams to expedite issue resolution.
• Support shift handoffs with clear documentation and verbal/written briefings. Continues Improvement & Support
• Participate in system checks, patch validation, performance validation, and routine service reviews.
• Contribute insights to reduce recurring incidents and improve processes.
• Recommend improvements to monitoring thresholds, automation opportunities, and runbook updates.
• Assist in analysis and improvements when resolving technical issues within broader IT areas.

SKILLS/KNOWLEDGE

At least 2 years working on:

• Experience providing support in SAP Basis and other SAP troubleshooting tools.
• Foundational understanding of operating systems, cloud concepts, and enterprise applications.
• Knowledge of SolarWinds, SAP SuccesFactors, SAP BW, Tivoli and Ivanti environments is a Plus
• Strong problem-solving, issue interpretation, and troubleshooting skills.
• Effective English communication (Written and Oral) and interpersonal skills
• Teamwork & Collaboration: Working effectively with others.
• Continuous learning - demonstrate the ability to learn new technologies and resolve technical problems with some training and supervision

Working Schedule:

Presential from 22:30 hrs. to 06:45 hrs., 5 rotating days a week with 2 rotating days off