Impactful Healthcare IT Application Analyst I

Aplaro Ltd; Santiago de Querétaro; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Nordic Global is seeking an Application Analyst I to provide frontline support for clinical and business applications within the Managed Services division. This role is ideal for recent entrants with certifications or preliminary experience in healthcare IT, focusing on incident response and documentation.

You will collaborate with vendors and team members, manage documentation, and grow knowledge of hospital and physician office workflows.

Formación

• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field.
• 6+ years’ industry experience (relevant alternative).
• Strong analytical thinking and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work collaboratively in a team-oriented environment.

Responsabilidades

• Achieve necessary certifications and follow learning paths to ensure ongoing growth.
• Respond to application support requests and incidents within defined SLAs, ensuring excellent customer service and communication.
• Manage application and team documentation, ensuring accuracy, completeness, and relevancy.
• Establish and maintain relationships with software vendors to ensure high-level support.
• Assist in planning and executing application upgrades and security patches.
• Participate in smaller analyst-led projects, learning basic project management tasks such as scheduling meetings and taking meeting minutes.
• Learn clinically integrated hospital and physician office workflows (both clinical and business).
• Comply with all written team policies and procedures.
• Learn and leverage existing details of application documentation to provide effective and informed application support.
• Understand the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
• Advance application knowledge and understanding from mentor/lead during first 12 months.

Conocimientos

Analytical thinking

Problem-solving

Communication skills

Team collaboration

Educación

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field

Relevant education or 6+ years industry experience

Descripción del empleo

Nordic Global is seeking an Application Analyst I to provide frontline support for clinical and business applications within the Managed Services division. This role is ideal for recent entrants with certifications or preliminary experience in healthcare IT, focusing on incident response and documentation.

You will collaborate with vendors and team members, manage documentation, and grow knowledge of hospital and physician office workflows.