WAN Service Manager: Reliability & Improvement

Danfoss; Apodaca; On-site; MXN 800,000 - 1,200,000; Full time

Benefits offered by this job

Annual bonus

Paid vacation

Pension plans

Personal insurance

Job summary

Danfoss in Apodaca, Mexico is seeking a Service Manager, Wide Area Network (WAN) to lead reliable WAN service delivery and ensure a seamless user experience across our network environment. This on-site role owns performance, drives improvements, and partners with internal teams and external providers to keep business operations running smoothly.

You will collaborate with stakeholders, manage incidents and changes, and monitor KPIs to drive availability and efficiency.

Qualifications

• Experience managing IT or network services with accountability for service performance and customer satisfaction.
• Strong knowledge of ITIL practices and service management processes.
• Ability to coordinate multiple stakeholders and providers in complex operational environments.
• Understanding of network operations, service levels, KPIs, availability, and service performance management.
• Strong communication, problem-solving, incident management, and stakeholder engagement skills.

Responsibilities

• Lead WAN service delivery activities to ensure reliable performance and a seamless user experience.
• Coordinate cross-functional teams and external partners to resolve service issues and restore business operations efficiently.
• Monitor service metrics and performance indicators to identify trends and drive measurable service improvements.
• Manage critical incidents and technical changes while ensuring clear stakeholder communication and governance compliance.
• Drive continuous improvement initiatives that increase service availability, stability, scalability, and operational efficiency.

Skills

ITIL practices

Service management

Stakeholder engagement

Incident management

Network operations

Job description

Danfoss in Apodaca, Mexico is seeking a Service Manager, Wide Area Network (WAN) to lead reliable WAN service delivery and ensure a seamless user experience across our network environment. This on-site role owns performance, drives improvements, and partners with internal teams and external providers to keep business operations running smoothly.

You will collaborate with stakeholders, manage incidents and changes, and monitor KPIs to drive availability and efficiency.