Senior Professional, Service Manager WAN

Danfoss; Apodaca; On-site; MXN 800,000 - 1,200,000; Full time

Benefits offered by this job

Annual bonus

Paid vacation

Pension plans

Personal insurance

Job summary

Danfoss in Apodaca, Mexico is seeking a Service Manager, Wide Area Network (WAN) to lead reliable WAN service delivery and ensure a seamless user experience across our network environment. This on-site role owns performance, drives improvements, and partners with internal teams and external providers to keep business operations running smoothly.

You will collaborate with stakeholders, manage incidents and changes, and monitor KPIs to drive availability and efficiency.

Qualifications

• Experience managing IT or network services with accountability for service performance and customer satisfaction.
• Strong knowledge of ITIL practices and service management processes.
• Ability to coordinate multiple stakeholders and providers in complex operational environments.
• Understanding of network operations, service levels, KPIs, availability, and service performance management.
• Strong communication, problem-solving, incident management, and stakeholder engagement skills.

Responsibilities

• Lead WAN service delivery activities to ensure reliable performance and a seamless user experience.
• Coordinate cross-functional teams and external partners to resolve service issues and restore business operations efficiently.
• Monitor service metrics and performance indicators to identify trends and drive measurable service improvements.
• Manage critical incidents and technical changes while ensuring clear stakeholder communication and governance compliance.
• Drive continuous improvement initiatives that increase service availability, stability, scalability, and operational efficiency.

Skills

ITIL practices

Service management

Stakeholder engagement

Incident management

Network operations

Job description

The Impact You'll Make

Join Danfoss as a Service Manager, Wide Area Network (WAN) and play a key role in delivering reliable, high-performing network services that connect our global business. Based in Apodaca, Mexico, this on-site position is critical to ensuring a seamless user experience across our WAN environment. You will own service performance, drive continuous improvement, and collaborate with internal teams and external providers to ensure stable, secure, and efficient network operations. Your work will directly support business continuity and help teams stay connected and productive. This is an opportunity to combine technical understanding, service leadership, and stakeholder engagement to shape the future of network service delivery in a global organization focused on innovation and sustainability.

What You’ll Be Doing

• Lead WAN service delivery activities to ensure reliable performance and a seamless user experience.
• Coordinate cross-functional teams and external partners to resolve service issues and restore business operations efficiently.
• Monitor service metrics and performance indicators to identify trends and drive measurable service improvements.
• Manage critical incidents and technical changes while ensuring clear stakeholder communication and governance compliance.
• Drive continuous improvement initiatives that increase service availability, stability, scalability, and operational efficiency.

What We're Looking For

• Experience managing IT or network services with accountability for service performance and customer satisfaction.
• Strong knowledge of ITIL practices and service management processes.
• Ability to coordinate multiple stakeholders and providers in complex operational environments.
• Understanding of network operations, service levels, KPIs, availability, and service performance management.
• Strong communication, problem-solving, incident management, and stakeholder engagement skills.

What You'll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about- we think they're pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.