Help Desk Receptionist

Keywords Studios; Ciudad de México; Presencial; MXN 100.000 - 167.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major Medical Insurance

Minor Medical Insurance

Savings Fund

Grocery Vouchers: MXN 1,200

Descripción de la vacante

Keywords Studios Mexico is seeking a Help Desk Receptionist to provide front-desk and facilities support in Mexico City. You will manage customer service tasks, coordinate administrative duties, and assist in events and supplier coordination to ensure a smooth studio operation.

Role requires 2 years of related experience, strong organizational skills, and proficiency with Office and Google Workspace. This is an in-office position with standard hours and a comprehensive benefits package.

Formación

• 2 years of experience as a facilities help desk representative or receptionist.
• Motivation, teamwork skills, and a service-oriented mindset.
• Event organization and travel planning/coordination.
• Good English writing, verbal, and interpersonal communication skills.
• Flexible towards working hours.
• Knowledge of Office and Google Workspace tools.

Responsabilidades

• Customer service: understand others' needs and deliver high-quality service.
• Attend to reception and telephone lines; coordinate shipments and deliveries; manage visitors.
• Report facility issues to facilities administrator; manage HR supplies and events; coordinate taxis and transportation.
• Support in supplier search and in the Shared Services and Regional Director America’s team.
• Provide support for organizational and engagement events to ensure high-quality results and a positive participant experience.

Conocimientos

Customer service

Teamwork

Communication

Organizational skills

Problem-solving

Herramientas

Office software

Google Workspace

Descripción del empleo

Established in 1998 and working in over 30 languages, the Keywords Group is a fast growing plc. listed on the London Stock Exchange’s AIM market. We are one of the leaders in the provision of localisation services to the Video games and Software Localisation markets worldwide.

Keywords is an international technical service provider to the global Video Game Industry with offices in Dublin, Tokyo, Seattle, Montreal, Singapore and Rome. Working on a worldwide basis, we provide a range of linguistic, testing, and quality control services to Video Game Developers and Publishers alike.

About the role:

The Help Desk Receptionist will consistently meet or exceed the company expectations by ensuring exceptional service, quality in every task. He/She will be expected to deliver to both client and company's requirements/ tasks.

He/she will be expected to be proactive, self-thought and always looking for innovation to also motivate his peers.

Full ownership of end-to-end delivery of assigned tasks. Detailed responsibilities are the following:

Customer service

• To fully understand others' needs and be able to perform high-quality customer service.

Administrative tasks

• Attend to reception and telephone lines.
• Coordinate shipments and deliveries.
• Receive and manage visitors in the studio.
• Report facility issues to the facilities administrator.
• Inventory engagement and HR supplies (welcome, welcome back, and perks for events).
• Support in purchasing and requisitioning for facilities and engagement.
• Coordination of taxis and corporate transportation.
• Support in the search for new suppliers.
• Support for the Shared Services and Regional Director America’s team.
• Full support in organizational and engagement events or other areas to ensure high-quality results and a wonderful experience for the participants.

Proactivity

• To ensure further assistance and to propose tasks or better ways to work within the company.

Requirements

• 2 years of experience as a facilities help desk representative or receptionist.
• Must possess motivation, teamwork skills, and a service-oriented mindset.
• Event organization
• Travel planning and reservation coordination
• Good English writing, verbal, and interpersonal communication skills.
• Flexible towards working hours.
• Knowledge of intermediate or advanced computer skills and Office and Google Workspace tools.
• Possesses knowledge of agenda management and administrative tasks.
• Customer service oriented.
• Creative, proactive, and willing to learn.
• Excellent Organization Skills.
• Committed, Honest, and Trustful.
• Experience coordinating office operations, vendors, and maintenance requests.
• Strong problem-solving skills with the ability to prioritize multiple tasks in a fast-paced environment.

Benefits

• Monthly gross salary: $15,000 MXN
• Benefits as per law
• Xmas bonus: 30 days
• After the 3-month probation period:
• Major Medical Insurance
• Minor Medical Insurance
• Savings Fund
• Grocery Vouchers: $1,200 MXN

Keywords Studios is committed to fair and ethical hiring practices. We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience. Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process.

Role Information: EN

Studio: Keywords Studios Mexico

Location: Mexico City, Mexico

Area of Work: Administration, Facilities

Service: Admin

Employment Type: Full time

Working Pattern: In-Office