Portuguese Gaming Customer Support — Written (Chats/Email)

Keywords Studios Plc; Ciudad de México; Presencial; MXN 171.000 - 231.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Two days off

Career path

Medical insurance after 3 months

Saving funds

Grocery vouchers

Descripción de la vacante

Keywords Studios Mexico is seeking customer service representatives for written support (NO CALLS). You will assist players via chat, email, and tickets, solving problems like lost accounts and answering game-related questions, while delivering excellent service.

We require strong English and Portuguese written and verbal communication, the ability to multitask, adapt in a fast-evolving environment, and a commitment to customer care.

Formación

• Strong written and verbal English communication.
• Strong written and verbal Portuguese communication.
• Ability to multi-task.
• Ability to adapt in a fast-evolving environment.
• Excellent customer service skills.
• Ability to actively listen to instructions and execute tasks.

Responsabilidades

• Communicate with players and resolve problems via chats, emails, and tickets.
• Provide excellent customer service to players.
• Assist with issues such as lost accounts and questions about game details.

Conocimientos

English communication

Portuguese communication

Multi-tasking

Adaptability

Customer service

Active listening

Educación

High School Diploma

Descripción del empleo

Keywords Studios Mexico is seeking customer service representatives for written support (NO CALLS). You will assist players via chat, email, and tickets, solving problems like lost accounts and answering game-related questions, while delivering excellent service.

We require strong English and Portuguese written and verbal communication, the ability to multitask, adapt in a fast-evolving environment, and a commitment to customer care.