User Policy & Risk Operations Specialist

Stripe, Inc.; Ciudad de México; On-site; MXN 700,000 - 900,000; Full time

Job summary

Stripe, Inc. in Mexico City is seeking a User Policy Specialist to protect a fast-growing stablecoin platform. You will implement and manage policy processes, assess risks, and collaborate with partners to enable compliant growth.

This in-office role requires strong English, cross-team collaboration, and the ability to navigate fast-moving environments. Weekend availability may be required, with remote compensation as needed.

Qualifications

• Experience in risk analysis, investigations, risk operations, compliance, or customer-facing roles.
• Excellent English communication skills (written and verbal).
• Strong diagnostic thinking and problem-solving using data.
• Willing to work in-office and collaborate across teams; weekend availability optional.

Responsibilities

• Implement and manage User Policy operational processes.
• Assess risks and liaise with financial partners and merchants; manage escalations.
• Apply and enforce rules for business eligibility on Stripe platform.
• Collaborate with business units, legal, and partners to align requirements.
• Use analytics to optimize policies across Stripe's portfolio.
• Identify gaps and propose improvements to User Policy frameworks.
• Participate in periodic business reviews to assess impact.

Skills

Risk analysis

Investigations

Compliance

Data-driven decisions

English communication

Cross-team collaboration

Prioritization

Weekend availability (remote)

Job description

Stripe, Inc. in Mexico City is seeking a User Policy Specialist to protect a fast-growing stablecoin platform. You will implement and manage policy processes, assess risks, and collaborate with partners to enable compliant growth.

This in-office role requires strong English, cross-team collaboration, and the ability to navigate fast-moving environments. Weekend availability may be required, with remote compensation as needed.