Ultra-Luxury Resort Operations Manager

One&Only Palmilla; San José del Cabo; On-site; MXN 1,677,000 - 2,236,000; Full time

Job summary

One&Only Palmilla in Cabo, Mexico, seeks a Manager on Duty to lead daily operations across Front of House and Rooms Division, ensuring flawless ultra-luxury guest experiences. This role requires strong leadership, impeccable service standards, and the ability to act decisively in a fast-paced luxury environment, with a focus on guest satisfaction, staff development, and operational excellence.

English proficiency is essential, and additional languages are advantageous; flexibility for

Qualifications

• Strong leadership and operational judgment.
• Experience in luxury hospitality operations preferred.
• Excellent communication and problem-solving abilities.
• Advanced English proficiency; additional languages are a plus.

Responsibilities

• Oversee Front of House and Rooms Division operations.
• Ensure VIP guests receive personalized attention.
• Monitor grooming, punctuality, and service standards.
• Coordinate room assignments and special requests.
• Lead recruitment, onboarding and talent development.

Skills

Leadership

Operations management

Guest relations

Communication skills

English proficiency

Tools

Opera PMS

ALICE

Micros Opera

Job description

One&Only Palmilla in Cabo, Mexico, seeks a Manager on Duty to lead daily operations across Front of House and Rooms Division, ensuring flawless ultra-luxury guest experiences. This role requires strong leadership, impeccable service standards, and the ability to act decisively in a fast-paced luxury environment, with a focus on guest satisfaction, staff development, and operational excellence.

English proficiency is essential, and additional languages are advantageous; flexibility for