Luxury Resort Manager on Duty - Guest Experience Leader

One&Only Resorts; San José del Cabo; Presencial; MXN 900.000 - 1.100.000; Jornada completa

Descripción de la vacante

One&Only Palmilla in Mexico seeks a Manager on Duty to lead daily operations and deliver exceptional ultra-luxury experiences. You will partner with Front Office, Concierge, and Rooms to maintain service excellence and guest satisfaction.

The role requires strong leadership, calm decision-making under pressure, and a passion for hospitality. candidates with Opera PMS and Micros Opera experience are preferred.

Formación

• 3–5 years of luxury hospitality operations leadership (Front Office/Guest Services/Rooms).
• Strong knowledge of ultra-luxury service standards and guest experience management.
• Proven ability to lead and motivate teams with high service standards.

Responsabilidades

• Oversee Front of House and Rooms Division operations to ensure ultra-luxury service.
• Act as main contact for guest concerns with prompt follow-up and resolution.
• Monitor grooming, punctuality, and service standards across departments.

Conocimientos

Leadership

Guest services

English (Advanced)

Communication

Team management

Problem solving

Herramientas

MS Office

ALICE

Opera PMS

Micros Opera

Descripción del empleo

One&Only Palmilla in Mexico seeks a Manager on Duty to lead daily operations and deliver exceptional ultra-luxury experiences. You will partner with Front Office, Concierge, and Rooms to maintain service excellence and guest satisfaction.

The role requires strong leadership, calm decision-making under pressure, and a passion for hospitality. candidates with Opera PMS and Micros Opera experience are preferred.