Trilingual IT Helpdesk Analyst – Windows, Mac & O365

Stand8 Technology Consulting; Región Centro; On-site; MXN 180,000 - 300,000; Full time

Job summary

Stand8 Technology Consulting seeks a trilingual IT Helpdesk Analyst fluent in Japanese, English, and Spanish to join our support team in Guadalajara. The role provides Level 1–2 technical assistance to end users, resolves Windows and Mac OS issues, and supports Dell and Mac hardware for a major media and entertainment client.

You will configure devices, perform imaging, manage requests in ServiceNow, and deliver professional phone and on-site user support.

Qualifications

• 1–5 years of help desk or service desk experience.
• Experience supporting Windows and Mac OS in a corporate environment.
• Excellent customer service and phone skills.
• Willingness to work onsite in Guadalajara, Mexico.

Responsibilities

• Provide Level 1 and Level 2 technical support to end users.
• Troubleshoot Windows and Mac OS issues, applications, and network connectivity.
• Support Dell and Mac hardware.
• Perform device setups, imaging, and configuration.
• Configure laptops per end-user preferences.
• Provide Office 365, Outlook, and Adobe support.
• Document and manage requests in ServiceNow.

Skills

Help Desk

Customer Service

Windows/macOS

Troubleshooting

ServiceNow

Dell hardware

Japanese

English

Spanish

End-user support

Tools

ServiceNow

Job description

Stand8 Technology Consulting seeks a trilingual IT Helpdesk Analyst fluent in Japanese, English, and Spanish to join our support team in Guadalajara. The role provides Level 1–2 technical assistance to end users, resolves Windows and Mac OS issues, and supports Dell and Mac hardware for a major media and entertainment client.

You will configure devices, perform imaging, manage requests in ServiceNow, and deliver professional phone and on-site user support.