First-Line IT Support Analyst – Service Desk (Bilingual)

Valeo IT; Región Centro; On-site; MXN 223,200 - 279,000; Full time

Job summary

Valeo IT seeks candidates for an IT support role in Mexico, Jalisco. The position involves managing IT requests, supporting end-users through various tools, and ensuring high service quality.

Applicants should have experience in customer support, familiarity with Windows Clients, and the ability to troubleshoot Office 365. Candidates demonstrating proactive communication and teamwork are highly valued.

Qualifications

• Experience in SD/Customer Support.
• Understanding Azure AD.
• Troubleshooting Windows Clients (7, 8, 10).

Responsibilities

• Handle IT requests and incidents.
• Support the end-user via telephone and remote tools.
• Document work carried out and update the knowledge base.

Skills

Proactive and open communication

Troubleshooting Office 365

Understanding Active Directory

Basic knowledge in network management

Job description

Valeo IT seeks candidates for an IT support role in Mexico, Jalisco. The position involves managing IT requests, supporting end-users through various tools, and ensuring high service quality.

Applicants should have experience in customer support, familiarity with Windows Clients, and the ability to troubleshoot Office 365. Candidates demonstrating proactive communication and teamwork are highly valued.