IT Helpdesk Analyst (Japanese/English/Spanish)

Stand8 Technology Consulting; Región Centro; On-site; MXN 180,000 - 300,000; Full time

Job summary

Stand8 Technology Consulting seeks a trilingual IT Helpdesk Analyst fluent in Japanese, English, and Spanish to join our support team in Guadalajara. The role provides Level 1–2 technical assistance to end users, resolves Windows and Mac OS issues, and supports Dell and Mac hardware for a major media and entertainment client.

You will configure devices, perform imaging, manage requests in ServiceNow, and deliver professional phone and on-site user support.

Qualifications

• 1–5 years of help desk or service desk experience.
• Experience supporting Windows and Mac OS in a corporate environment.
• Excellent customer service and phone skills.
• Willingness to work onsite in Guadalajara, Mexico.

Responsibilities

• Provide Level 1 and Level 2 technical support to end users.
• Troubleshoot Windows and Mac OS issues, applications, and network connectivity.
• Support Dell and Mac hardware.
• Perform device setups, imaging, and configuration.
• Configure laptops per end-user preferences.
• Provide Office 365, Outlook, and Adobe support.
• Document and manage requests in ServiceNow.

Skills

Help Desk

Customer Service

Windows/macOS

Troubleshooting

ServiceNow

Dell hardware

Japanese

English

Spanish

End-user support

Tools

ServiceNow

Job description

Stand8 provides end-to-end IT solutions and staffing services to enterprise partners across North America, with operational presence in Mexico supporting a wide range of technology, engineering, and business roles.

We are seeking a trilingual IT Helpdesk Analyst fluent in Japanese, English, and Spanish to join our dynamic support team. This role is ideal for someone who thrives in a fast-paced IT environment and is passionate about solving user issues efficiently and professionally. The right candidate will bring experience in Help Desk or Service Desk operations and will support onsite users for a major media and entertainment company in Guadalajara, Mexico.

Key Responsibilities

• Provide Level 1 and Level 2 technical support to end users.
• Troubleshoot Windows and Mac OS issues, application problems, and network connectivity concerns.
• Support Dell and Mac hardware.
• Perform new device setups, refreshes, imaging, and configuration.
• Work directly with end users to configure laptops according to their preferred settings.
• Provide application support for the O365 suite, Outlook, and Adobe.
• Deliver professional customer service and phone support.
• Document and manage support requests through ServiceNow.

Qualifications

Required:

• Experience: 1-5yrs+
• Enterprise experience preferable (experience supporting larger organizations)
• Help desk/call center experience (must have)
• Great Customer Service / Phone Skills
• New Device Setups or Refresh
• Providing troubleshooting for Windows and Mac OS, and network connectivity issues
• Dell and MAC hardware
• Troubleshooting Level 1 and Level 2 issue
• OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
• Networking (basic to advanced TCP/IP troubleshooting, connecting machines to network)
• Experience performing Device Setup and Imaging.
• Working directly with end users to configure their laptop to their preferred settings.
• Troubleshooting Level 1 and Level 2 support issues
• ServiceNow
• Help Desk
• Service Desk
• IT Support
• Japanese Trilingual (Japanese/English/Spanish)

Preferred (Optional):

No additional preferred qualifications were provided.

About Us

Stand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Stand8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!

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