Travel Customer Representative

Kim Luxe Travel; Región Centro; Presencial; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Step-by-step training

Opportunities to grow

Access to travel perks

Collaborative culture

Descripción de la vacante

A travel agency is seeking a Travel Customer Representative to help clients with their travel inquiries and details from start to finish. The role involves providing friendly support, confirming reservations, and ensuring each traveler feels confident and cared for throughout their journey. Applicants should have customer service experience and a passion for travel. This is a remote position offering flexible schedules and various growth opportunities within the travel industry.

Formación

• Proven experience in customer service preferred.
• Ability to use online tools and communication apps is necessary.
• Interest in travel and creating positive experiences.

Responsabilidades

• Assist clients with travel questions via multiple communication channels.
• Confirm reservations and help with itinerary changes.
• Provide clients with clear travel information and documentation.
• Follow up with travelers to ensure their preparation before departure.
• Escalate issues to the appropriate teams when necessary.

Conocimientos

Customer service experience

Friendly communication skills

Attention to detail

Descripción del empleo

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture