Travel Customer Representative

Kim Luxe Travel; Ciudad de México; Presencial; MXN 279.000 - 390.600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Step-by-step training

Access to travel perks

Descripción de la vacante

A leading travel company based in Mexico City seeks a Travel Customer Representative. This remote role involves assisting clients from initial inquiries to post-travel support. Responsibilities include answering travel questions, confirming reservations, and maintaining a positive client experience. The ideal candidate is organized, enjoys helping others, and has a customer service background. The position offers flexible scheduling, comprehensive training, and opportunities for growth in the travel industry.

Formación

• Friendly and patient communicator who enjoys helping people.
• Customer service experience preferred from any industry.
• Organized and dependable with good attention to detail.

Responsabilidades

• Assist clients via email, phone, and messaging platforms.
• Help confirm reservations and review itineraries.
• Provide clear information about destinations and travel policies.

Conocimientos

Customer service

Communication

Organizational skills

Attention to detail

Descripción del empleo

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture