Travel Customer Service

Kim Luxe Travel; Región Centro; Presencial; MXN 279.000 - 390.600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote position with flexible hours

Training and ongoing support

Career growth opportunities

Access to travel benefits

Collaborative team culture

Descripción de la vacante

A dynamic travel agency in Jalisco is seeking a Travel Customer Service professional. This remote role involves supporting clients with their travel needs, ensuring a smooth experience through effective communication, booking management, and problem resolution. Ideal candidates will have customer service experience, especially in the travel or hospitality sectors. Perks include training, travel benefits, and career growth opportunities within the company.

Formación

• Experience in customer service, especially in travel or tourism.
• Ability to manage multiple requests effectively.
• Passion for travel and assisting clients.

Responsabilidades

• Communicate with clients through various platforms to assist.
• Manage updates, changes, and cancellations in bookings.
• Provide accurate information on travel requirements.

Conocimientos

Strong communication skills

Customer-first mindset

Tech-savvy

Descripción del empleo

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‑free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer‑first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well‑organized, reliable, and comfortable handling multiple requests at once
• Tech‑savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture