Remote Travel Experience Representative

Kim Luxe Travel; Región Centro; A distancia; MXN 537.538 - 806.307; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote position with flexible hours

Training and ongoing support provided

Opportunities for professional development

Access to travel-related perks

Supportive and collaborative team environment

Descripción de la vacante

A travel agency is looking for a Remote Travel Experience Representative to assist travelers throughout their journeys. Core responsibilities include communicating with clients, confirming travel arrangements, and providing destination information. The ideal candidate possesses strong communication skills, can work independently, and shows an interest in travel. This fully remote position offers flexible hours and training, along with professional development opportunities and travel-related perks.

Formación

• Customer service experience preferred but not required.
• Comfortable using online tools and learning new systems.
• Interest in travel and supporting positive client experiences.

Responsabilidades

• Communicate with clients via email, phone, and messaging platforms.
• Review itineraries, confirm travel arrangements, and assist with updates.
• Provide accurate information about destinations and travel requirements.
• Follow up with travelers before departure to confirm details.
• Address client concerns professionally and escalate complex matters.

Conocimientos

Strong communication skills

Customer-focused attitude

Attention to detail

Organizational skills

Descripción del empleo

We are looking for a Remote Travel Experience Representative to assist travelers before, during, and after their trips. This role focuses on providing helpful support, coordinating travel details, and ensuring clients have a smooth and positive travel experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance

• Review itineraries, confirm travel arrangements, and assist with updates or general requests

• Provide accurate information about destinations, travel requirements, and agency procedures

• Follow up with travelers before departure to confirm details and answer questions

• Address client concerns professionally and escalation more complex matters when needed

Ideal Candidate

• Strong communication skills with a customer-focused attitude

• Customer service experience preferred but not required

• Organized and dependable with strong attention to detail

• Comfortable using online tools and learning new systems

• Interest in travel and supporting positive client experiences

Perks

• Fully remote position with flexible hours

• Training and ongoing support provided

• Opportunities for professional development in the travel industry

• Access to travel-related perks and industry discounts

• Supportive and collaborative team environment