Travel Customer Representative

Kim Luxe Travel; Monterrey; Presencial; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Step-by-step training

Travel perks and industry rates

Supportive team environment

Descripción de la vacante

A travel service provider is seeking a Travel Customer Representative in Monterrey to assist clients throughout their travel journey. You will provide friendly support, coordinate travel details, and ensure a seamless experience for travelers. The ideal candidate will possess strong communication skills, attention to detail, and preferably customer service experience. This remote position offers flexibility, comprehensive training, and opportunities to grow within the travel industry.

Formación

• Enjoy helping people in a communicative role.
• Preferred experience in customer service in any industry.
• Dependable, organized, and detail-oriented.

Responsabilidades

• Assist clients with travel inquiries via email, phone, and messaging.
• Confirm reservations and support changes or requests.
• Provide information on destinations and travel policies.
• Follow up to ensure travelers are prepared before departure.
• Escalate complex issues while maintaining a positive experience.

Conocimientos

Friendly communication

Customer service experience

Attention to detail

Organized

Comfortable with online tools

Interest in travel

Descripción del empleo

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture