Transportation Program Lead - Mexico Growth & Ops

Amazon; Ciudad de México; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Amazon Mexico City is seeking a seasoned Program Manager to shape the Amazon Points network for Drop-off, Customer Pickups and Returns, collaborating with sellers and customers to enhance the experience.

You will monitor KPIs, drive data-driven improvements, and partner with technology and product teams to support growth. Fluency in Spanish and English and a Bachelor's degree are required.

Formación

• 5+ years cross-functional experience with tech and non-tech teams.
• 5+ years people management experience.
• 5+ years cross-functional project delivery experience.
• 5+ years program or project management experience.
• Fluent in Spanish and English; Bachelor's degree.

Responsabilidades

• Shape the development of the Amazon Points network with a focus on better serving our sellers for Drop-off (PUDOs), Customer Pickups and Returns.
• Track daily operational performance and KPIs, creating action plans and bridges to gap deffects.
• Work closely with the team to understand business challenges and provide data-driven analysis for better decision-making.
• Implement strategic projects to improve Customer experience and increase adoption.
• Be data-driven to identify new business opportunities that empower distributed point operations.
• Collaborate with technology teams and product managers to develop new tools and systems that support business growth.
• Work effectively with various stakeholders at different levels, including field operators, support teams, and tech product managers.
• Conduct operational visits and audits at our facilities.
• Implement strategic projects to ensure the best cost-efficiency and experience throughout the First and Last Miles.

Conocimientos

Cross-functional leadership

Data-driven decision making

Program management

Team management

Stakeholder management

Bilingual Spanish/English

Educación

Bachelor's degree

Descripción del empleo

Amazon Mexico City is seeking a seasoned Program Manager to shape the Amazon Points network for Drop-off, Customer Pickups and Returns, collaborating with sellers and customers to enhance the experience.

You will monitor KPIs, drive data-driven improvements, and partner with technology and product teams to support growth. Fluency in Spanish and English and a Bachelor's degree are required.