Program Manager, Transportation (PUDOs)

Amazon; Ciudad de México; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Amazon Mexico City is seeking a seasoned Program Manager to shape the Amazon Points network for Drop-off, Customer Pickups and Returns, collaborating with sellers and customers to enhance the experience.

You will monitor KPIs, drive data-driven improvements, and partner with technology and product teams to support growth. Fluency in Spanish and English and a Bachelor's degree are required.

Formación

• 5+ years cross-functional experience with tech and non-tech teams.
• 5+ years people management experience.
• 5+ years cross-functional project delivery experience.
• 5+ years program or project management experience.
• Fluent in Spanish and English; Bachelor's degree.

Responsabilidades

• Shape the development of the Amazon Points network with a focus on better serving our sellers for Drop-off (PUDOs), Customer Pickups and Returns.
• Track daily operational performance and KPIs, creating action plans and bridges to gap deffects.
• Work closely with the team to understand business challenges and provide data-driven analysis for better decision-making.
• Implement strategic projects to improve Customer experience and increase adoption.
• Be data-driven to identify new business opportunities that empower distributed point operations.
• Collaborate with technology teams and product managers to develop new tools and systems that support business growth.
• Work effectively with various stakeholders at different levels, including field operators, support teams, and tech product managers.
• Conduct operational visits and audits at our facilities.
• Implement strategic projects to ensure the best cost-efficiency and experience throughout the First and Last Miles.

Conocimientos

Cross-functional leadership

Data-driven decision making

Program management

Team management

Stakeholder management

Bilingual Spanish/English

Educación

Bachelor's degree

Descripción del empleo

Are you passionate about shaping the future of Transportation in Amazon Marketplace? Do you want to manage a complex network that handle packages from sellers and customer while implementing projects to improve their experience? Do you have a strong drive for continuous process improvement and the use of technology to generate value for customers? The Amazon Transportation team is rapidly building a logistics network and new solutions, addressing the most challenging first and last mile issues, as well as opportunities in cost, service, and quality. We are seeking a highly qualified and motivated Program Manager who is enthusiastic about driving growth and supporting the expansion of Amazon's operations in Mexico. Your main challenge will be to connect business to technology and benchmark globally to create best-in-class network that provide a great experience for Customers and Sellers in Mexico. Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce but also the diverse ways we work. If you require any accommodations for the interview or onboarding process, please inform your recruiter, who will connect you with our accommodations team.

Key job responsibilities

• Shape the development of the Amazon Points network with a focus on better serving our sellers for Drop-off (PUDOs), Customer Pickups and Returns;
• Track daily operational performance and KPIs, creating action plans and bridges to gap deffects;
• Work closely with the team to understand business challenges and provide data-driven analysis for better decision-making.
• Implement strategic projects to improve Customer experience and increase adoption;
• Be data-driven to identify new business opportunities that empower distributed point operations;
• Collaborate with technology teams and product managers to develop new tools and systems that support business growth;
• Work effectively with various stakeholders at different levels, including field operators, support teams, and tech product managers;
• Conduct operational visits and audits at our facilities;
• Implement strategic projects to ensure the best cost-efficiency and experience throughout the First and Last Miles;

A day in the life

• Manage expansion plan for network based on customer and seller needs;
• Review performance KPIs to improve quality of service provided;
• Take active decisions on next steps and adjust strategy aligning with multiple stakeholders;
• Lead senior forums to enhance program implementation

About the team

We are a growing, dynamic team focused on expanding Amazon's operations in Mexico. As a newly established group, we blend experienced Amazonians with fresh talent, creating an innovative environment. Based in Mexico City metropolitan region, we enjoy regular in-person collaboration that strengthens our team bonds and cross-functional relationships.

Our culture emphasizes:

• Fast-paced, dynamic work environment
• Strong team collaboration and networking
• Fun atmosphere that encourages creativity and taking risks
• Growth mindset with expansion opportunities
• Balance of strategic thinking and operational excellence
• Regular team gatherings and face-to-face interactions

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of team management experience
• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements
• Speak, write, and read fluently in Spanish
• Speak, write, and read fluently in English
• Bachelor's degree

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.