Transportation Programs Lead – Mexico Growth & Optimization

Amazon; Ciudad de México; Presencial; MXN 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Amazon Transportation team in Mexico City is seeking a seasoned Program Manager to drive growth and expand operations in Mexico. You will connect business to technology, benchmark globally, and lead cross-functional initiatives across sellers, customers, and internal teams.

You will manage an expanding network, track KPIs, and deliver data-driven insights to improve customer and seller experience while optimizing costs in the First and Last Miles.

Formación

• 5+ years of working cross-functionally with tech and non-tech teams experience.
• 5+ years of team management experience.
• 5+ years of cross-functional project delivery experience.
• 5+ years of program or project management experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Fluent in Spanish and English.

Responsabilidades

• Shape the development of the Amazon Points network with a focus on better serving our sellers for Drop-off (PUDOs), Customer Pickups and Returns.
• Track daily operational performance and KPIs, creating action plans and bridges to gap deffects.
• Work closely with the team to understand business challenges and provide data-driven analysis for better decision-making.
• Implement strategic projects to improve Customer experience and increase adoption.
• Be data-driven to identify new business opportunities that empower distributed point operations.
• Collaborate with technology teams and product managers to develop new tools and systems that support business growth.
• Work effectively with various stakeholders at different levels, including field operators, support teams, and tech product managers.
• Conduct operational visits and audits at our facilities.
• Implement strategic projects to ensure the best cost-efficiency and experience throughout the First and Last Miles.

Conocimientos

Cross-functional work

Team management

Program management

Data-driven decisions

Bilingual Spanish/English

Descripción del empleo

Amazon Transportation team in Mexico City is seeking a seasoned Program Manager to drive growth and expand operations in Mexico. You will connect business to technology, benchmark globally, and lead cross-functional initiatives across sellers, customers, and internal teams.

You will manage an expanding network, track KPIs, and deliver data-driven insights to improve customer and seller experience while optimizing costs in the First and Last Miles.