Transitional Services Program Lead

Citi; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Citi in Mexico City is seeking a Senior Program Manager to lead the delivery of transitional services under the TSA contract, define the scope, and coordinate cross‑functional teams across regions.

The role focuses on governance, risk management, and proactive stakeholder collaboration to ensure on‑time, on‑budget service transition and strong compliance with regulatory requirements.

Experience in financial services and IT project governance is highly valued.

Formación

• Bachelor’s degree in engineering, Computer Science, Information Technology, or related field; Master’s preferred.
• Proven experience in financial service management.
• Strong organizational skills across global/local governance structures.
• Strategic mindset with analytical and problem-solving abilities.
• Ability to manage multiple priorities in a high-pressure environment and coordinate across teams.
• Technical background in IT infrastructure and/or development; experience with IT projects.
• Familiarity with Agile and Waterfall methodologies.
• Excellent stakeholder management and communication in Spanish and English.

Responsabilidades

• Manage the delivery of transitional services, ensuring compliance with TSA contract terms.
• Define and maintain the scope of transitional services, applications and infrastructure.
• Assess impact of scope changes and prioritize based on business needs.
• Facilitate communication among service providers, clients, and stakeholders.
• Resolve issues and escalations to minimize service disruption.
• Support transition plans development and implementation.
• Oversee BTB transitional services projects, ensuring on-time and on-budget delivery.
• Provide governance and reporting to Service Management teams; maintain Golden Source integrity.

Conocimientos

Stakeholder management

Analytical thinking

Problem solving

Spanish and English fluency

IT infrastructure background

Agile and Waterfall

Governance and control

Educación

Bachelor's in engineering or IT

Master's degree preferred

Descripción del empleo

Citi in Mexico City is seeking a Senior Program Manager to lead the delivery of transitional services under the TSA contract, define the scope, and coordinate cross‑functional teams across regions.

The role focuses on governance, risk management, and proactive stakeholder collaboration to ensure on‑time, on‑budget service transition and strong compliance with regulatory requirements.

Experience in financial services and IT project governance is highly valued.