Senior Program Delivery Analyst – Transitions

Citigroup Inc.; Ciudad de México; Presencial; MXN 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

Citigroup Inc. in Mexico City is seeking a Program Manager to oversee TSA transitional services, define and maintain scope, and ensure governance and timely delivery of BTB projects.

You will coordinate with service providers, clients and stakeholders, manage risks and issues, and apply the service transition framework to meet business needs.

Fluent in Spanish and English, you will navigate complex global governance structures and lead cross-functional teams to successful outcomes.

Formación

• Bachelor's degree in engineering, computer science, IT or related field; master's preferred.
• Experience in financial services governance and program management.
• Strong stakeholder management and cross-functional collaboration.
• Fluent in Spanish and English; able to communicate with global teams.

Responsabilidades

• Manage transitional services activities, ensuring governance and control.
• Define and maintain the scope of transitional services and infrastructure.
• Coordinate with service providers, clients, and stakeholders.
• Resolve issues and escalate to minimize service disruption.
• Support transition plans and BTB project delivery on time and budget.
• Apply service transition governance to meet business needs and conditions.

Conocimientos

Stakeholder management

Analytical thinking

Communication skills

Organizational skills

Project coordination

Bilingual: Spanish/English

Educación

Bachelor's degree in engineering/CS/IT

Master's degree preferred

Herramientas

Agile practices

Waterfall methodology

Descripción del empleo

Citigroup Inc. in Mexico City is seeking a Program Manager to oversee TSA transitional services, define and maintain scope, and ensure governance and timely delivery of BTB projects.

You will coordinate with service providers, clients and stakeholders, manage risks and issues, and apply the service transition framework to meet business needs.

Fluent in Spanish and English, you will navigate complex global governance structures and lead cross-functional teams to successful outcomes.