Program Management Sr Analyst

Citi; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Citi in Mexico City is seeking a Senior Program Manager to lead the delivery of transitional services under the TSA contract, define the scope, and coordinate cross‑functional teams across regions.

The role focuses on governance, risk management, and proactive stakeholder collaboration to ensure on‑time, on‑budget service transition and strong compliance with regulatory requirements.

Experience in financial services and IT project governance is highly valued.

Formación

• Bachelor’s degree in engineering, Computer Science, Information Technology, or related field; Master’s preferred.
• Proven experience in financial service management.
• Strong organizational skills across global/local governance structures.
• Strategic mindset with analytical and problem-solving abilities.
• Ability to manage multiple priorities in a high-pressure environment and coordinate across teams.
• Technical background in IT infrastructure and/or development; experience with IT projects.
• Familiarity with Agile and Waterfall methodologies.
• Excellent stakeholder management and communication in Spanish and English.

Responsabilidades

• Manage the delivery of transitional services, ensuring compliance with TSA contract terms.
• Define and maintain the scope of transitional services, applications and infrastructure.
• Assess impact of scope changes and prioritize based on business needs.
• Facilitate communication among service providers, clients, and stakeholders.
• Resolve issues and escalations to minimize service disruption.
• Support transition plans development and implementation.
• Oversee BTB transitional services projects, ensuring on-time and on-budget delivery.
• Provide governance and reporting to Service Management teams; maintain Golden Source integrity.

Conocimientos

Stakeholder management

Analytical thinking

Problem solving

Spanish and English fluency

IT infrastructure background

Agile and Waterfall

Governance and control

Educación

Bachelor's in engineering or IT

Master's degree preferred

Descripción del empleo

Job Family Group:

Project and Program Management

Job Family:

Program Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Key Responsibilities:

• Manage the delivery of transitional services, ensuring compliance with terms and conditions of the TSA Contract
• Define and maintain the scope of transitional services, applications and infrastructure
• Assess the impact of scope changes and prioritize them based on business needs
• Facilitate communication and collaboration among stakeholders, including the service providers, clients, and other relevant parties
• Resolve issues and escalation as necessary to ensure minimal disruption to services
• Assist with necessary information for the development and implementation of transition plans
• Oversee and support of the transitional services BTB projects, ensuring they are delivered on time and budget

Key Responsibilities:

• Provide support for the management of the transitional services activities including providing advice and guidance regarding governance and control of build the bank projects
• Provide administrative support to the TSA Manager, helping to maintain the integrity of the Golden Source and collating and delivering accurate and timely reporting to the Service Management team for management consumption
• Apply the service transition governance framework to assure the provision of services that meet business needs and are delivered according to agreed conditions
• Provide support for transitional services enabling the escalation and resolution of service transition management issues, removal of blockers, and management of risks, issues, and dependencies
• Participate and facilitate service transition forums highlighting risks and issues relating to the deployment of new/changed services
• Work with service providers to drive the integration of Operational Services
• Enforce and follow procedures/processes to maintain updated information related to services in scope
• Develop, implement, and maintain robust procedures and processes to govern BTB requirements, ensuring timely and effective delivery

Key Success Metrics:

• On-Time completion rate for scope changes
• Transitional services BTB Project timely delivery of estimates and Statement of Work generation
• Effective governance frameworks implemented and adopted by all stakeholders
• Zero critical audit findings or regulatory breaches during the TSA related to service management
• Existing documentation available for any pre-established auditable requirement
• Timely achievement agreed actions

Qualifications and Skills:

• Education: Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field. A master’s degree is preferred
• Proven experience in Financial service management -
• Strong organizational skills, capable of navigating complex global/local governance structures
• Strategic mindset with strong analytical and problem-solving skills
• Ability to manage multiple priorities in a high-pressure environment and to lead and coordinate activities across different teams
• Technical background in IT infrastructure and/or development
• Expertise working with IT projects and an awareness of common methodologies like Agile and Waterfall
• Stakeholder management: excellent interpersonal, networking, and communication skills to effectively communicate complex issues to various stakeholders, both technical and non-technical
• Strong analytical and problem-solving skills to resolve issues and improve service delivery
• A resilient attitude to navigate challenges and adapt to changing requirements
• Highly fluent in Spanish and English (written and verbal)

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