Transition Manager

Capgemini; Aguascalientes; Presencial; MXN 400.000 - 650.000; Jornada completa

Descripción de la vacante

Capgemini seeks an experienced Service Transition Manager to oversee end-to-end service transitions, ensuring seamless transfer of processes, people, and technology while maintaining quality, timelines, and budgets.

Responsibilities include leading transition projects, coordinating with clients and internal teams, and driving knowledge transfer, documentation, and Day 1 readiness for productivity.

Formación

• Bachelor's degree required; professional certifications preferred.
• Experience leading multi-disciplinary transition programs.
• Proven ability to manage complex stakeholder environments.

Responsabilidades

• Lead end-to-end transition projects (planning, execution, stabilization).
• Define project scope, milestones, deliverables, risks, and contingency plans.
• Ensure delivery aligned with time, cost, and quality objectives.
• Manage transition financials, budgeting, and forecasting.
• Collaborate with clients, stakeholders, and internal teams for smooth execution.
• Support bid processes (RFPs), solution design, and transition planning.
• Drive knowledge transfer, training, and process documentation.
• Ensure Day 1 readiness and productivity post transition.
• Track SLAs and proactively resolve issues.
• Identify risks and implement mitigation strategies.
• Drive continuous improvement and process optimization.
• Maintain strong stakeholder communication and reporting.
• Support transformation initiatives and implementation plans.

Conocimientos

Transition Management

Project Management

Migration / Process Transition

Delivery Setup

Facility Setup

Stakeholder Management

Executive Presence

Team Management

Educación

Bachelor's Degree

PMP / PRINCE2 Certification

Descripción del empleo

Job Description

We are seeking an experienced Service Transition Manager responsible for managing end-to-end service transitions, ensuring seamless transfer of processes, people, and technology while maintaining service quality, timelines, and budgets.

Key Responsibilities

• Lead end-to-end transition projects (planning, execution, stabilization)
• Define project scope, milestones, deliverables, risks, and contingency plans
• Ensure delivery aligned with time, cost, and quality objectives
• Manage transition financials, budgeting, and forecasting
• Collaborate with clients, stakeholders, and internal teams for smooth execution
• Support bid processes (RFPs), solution design, and transition planning
• Drive knowledge transfer, training, and process documentation
• Ensure Day 1 readiness and productivity post transition
• Track SLAs and proactively resolve issues
• Identify risks and implement mitigation strategies
• Drive continuous improvement and process optimization
• Maintain strong stakeholder communication and reporting
• Support transformation initiatives and implementation plans

Required Skills (Must Have)

• Transition Management
• Project Management
• Migration / Process Transition Experience
• Delivery Setup & Facility Setup
• Stakeholder Management
• Strong communication and executive presence
• Team Management

Preferred Skills (Good To Have)

• PMP / PRINCE2 Certification
• Lean Six Sigma (Green Belt)

Qualifications

• Bachelor's Degree (mandatory)
• Relevant certifications are desirable but not mandatory

Experience Required

• 4-5 years of experience in Transition Management
• Experience handling 3rd party / client transitions (non-captive)
• Exposure to BPO / Shared Services environments
• Experience in RFPs, bids, and solution design
• Strong understanding of transition methodologies, risks, and delivery models
• Experience in transformation initiatives and process improvement

Key Competencies

• Strong project management skills
• Excellent stakeholder management
• Problem-solving and decision-making ability
• Analytical mindset
• Ability to manage multiple projects
• Strong communication and presentation skills

Job Description - Grade Specific

Transition Lead Start by shadowing and support a senior resource. Move across as stream lead for individual streams in different areas across several consecutive Transition projects, to gain exposure. Eventually lead a stream in a medium Transition project or manages a small project less than 10 FTEs.