Strategic Service Transition Lead

Capgemini; Aguascalientes; Presencial; MXN 400.000 - 650.000; Jornada completa

Descripción de la vacante

Capgemini seeks an experienced Service Transition Manager to oversee end-to-end service transitions, ensuring seamless transfer of processes, people, and technology while maintaining quality, timelines, and budgets.

Responsibilities include leading transition projects, coordinating with clients and internal teams, and driving knowledge transfer, documentation, and Day 1 readiness for productivity.

Formación

• Bachelor's degree required; professional certifications preferred.
• Experience leading multi-disciplinary transition programs.
• Proven ability to manage complex stakeholder environments.

Responsabilidades

• Lead end-to-end transition projects (planning, execution, stabilization).
• Define project scope, milestones, deliverables, risks, and contingency plans.
• Ensure delivery aligned with time, cost, and quality objectives.
• Manage transition financials, budgeting, and forecasting.
• Collaborate with clients, stakeholders, and internal teams for smooth execution.
• Support bid processes (RFPs), solution design, and transition planning.
• Drive knowledge transfer, training, and process documentation.
• Ensure Day 1 readiness and productivity post transition.
• Track SLAs and proactively resolve issues.
• Identify risks and implement mitigation strategies.
• Drive continuous improvement and process optimization.
• Maintain strong stakeholder communication and reporting.
• Support transformation initiatives and implementation plans.

Conocimientos

Transition Management

Project Management

Migration / Process Transition

Delivery Setup

Facility Setup

Stakeholder Management

Executive Presence

Team Management

Educación

Bachelor's Degree

PMP / PRINCE2 Certification

Descripción del empleo

Capgemini seeks an experienced Service Transition Manager to oversee end-to-end service transitions, ensuring seamless transfer of processes, people, and technology while maintaining quality, timelines, and budgets.

Responsibilities include leading transition projects, coordinating with clients and internal teams, and driving knowledge transfer, documentation, and Day 1 readiness for productivity.